IT Support & Network Engineer

ArhamSoft · Lahore, Pakistan

335-R, Main Boulevard, Johar Town, Lahore, Pakistan

ArhamSoft is looking for an experienced IT Support & Network Engineer professional to manage the company’s network infrastructure, systems, IT operations, and technical support. The ideal candidate should be hands‑on, technically strong, and capable of independently troubleshooting and managing day‑to‑day IT and network requirements.

Responsibilities:

• Manage and maintain Cisco and MikroTik routers, switches, firewalls, and wireless infrastructure.
• Configure and troubleshoot LAN/WAN, TCP/IP, VLAN, DHCP, DNS, VPN, NAT, ACLs, and basic OSPF routing.
• Monitor network performance, connectivity, bandwidth, availability, and security.
• Manage Windows, Linux/Ubuntu, and macOS systems, including Active Directory, Group Policies, user accounts, and access permissions.
• Provide on‑site and remote support for hardware, software, systems, and network‑related issues.
• Administer Microsoft 365, Outlook, Teams, and OneDrive.
• Manage IT assets, device deployment, onboarding/offboarding, backups, and endpoint security.
• Use tools such as AnyDesk, TeamViewer, RDP, and Wireshark for remote support and network diagnostics.
• Coordinate with ISPs, vendors, and service providers for IT and network infrastructure requirements.
• Maintain network diagrams, configurations, asset records, documentation, and support reports.
• Ensure IT operations follow company security policies, standards, and procedures.

Requirements:

• 3–4 years of hands‑on experience in Network Engineering, IT Support, System Administration, or IT Infrastructure.
• Strong practical knowledge of Cisco/MikroTik, firewalls, VPNs, wireless networking, and network troubleshooting.
• Good understanding of TCP/IP, VLAN, DHCP, DNS, NAT, ACLs, and routing.
• Hands‑on experience with Windows, Linux/Ubuntu, macOS, Active Directory, Group Policies, and Microsoft 365.
• Working knowledge of VoIP/PABX, AVoIP, MDM, and endpoint security.
• Strong analytical, troubleshooting, problem‑solving, communication, and documentation skills.
• Ability to independently manage day‑to‑day network and IT operations.

Nice to Have:

• Experience with Mobile Device Management (MDM)
• Advanced network security
• Network monitoring, and IT infrastructure management will be an added advantage.

Skills:

TCP/IP VLAN DHCP DNS NAT ACLs and routing Windows Linux/Ubuntu macOS Active Directory Microsoft 365 VoIP/PABX AVoIP MDM and endpoint security troubleshooting problem‑solving