Customer Success Intern

Kasplo · India

WE'RE HIRING – CUSTOMER SUCCESS INTERN & FULL-TIME | KASPLO

Kasplo is looking for customer-focused and enthusiastic individuals to join our Customer Success team in Bangalore.

If you enjoy communicating with customers, solving problems, understanding customer needs, and building strong relationships, this is a great opportunity to build your career in B2B SaaS Customer Success.

Location: Bangalore

Work Mode: Work from Office

Employment Type: Full-time / Internship

Experience: Freshers / Recent Graduates / 0–1 year

What you'll do:

• Communicate with customers through calls, email, WhatsApp, and other channels.

• Assist customers with onboarding and product adoption.

• Understand customer requirements and help them get maximum value from the product.

• Handle customer queries and coordinate with internal teams for issue resolution.

• Conduct regular follow-ups and maintain strong customer relationships.

• Track customer interactions, requirements, and issues using CRM tools.

• Collect customer feedback and share insights with the internal teams.

• Support customer engagement and retention initiatives.

What we're looking for:

• Excellent verbal and written communication skills.

• Strong interpersonal and relationship-building skills.

• Customer-first attitude.

• Good follow-up and organizational skills.

• Ability to understand customer requirements and communicate clearly.

• Willingness to learn and work in a fast-paced B2B SaaS environment.

• Prior internship or experience in sales, business development, customer support, or other client-facing roles is an added advantage.

What you'll do:

• Manage customer relationships throughout the customer lifecycle.

• Drive customer onboarding and product adoption.

• Understand customer requirements and ensure timely resolution of issues.

• Conduct regular customer follow-ups and engagement activities.

• Identify customer concerns and potential churn risks.

• Coordinate with Product, Sales, Support, and other internal teams.

• Maintain accurate customer information and interactions in CRM.

• Collect customer feedback and communicate actionable insights to internal teams.

• Contribute to customer retention, engagement, and overall satisfaction.

What we're looking for:

• 6 months - 1 years of relevant experience.

• Strong communication and interpersonal skills.

• Customer-first approach and problem-solving mindset.

• Good stakeholder management and follow-up skills.

• Experience working with CRM tools is a plus.

• Prior B2B SaaS experience is preferred.

COMPENSATION

Customer Success Intern: ₹15,000–₹20,000 per month

Customer Success Executive: ₹3–₹4 LPA

Compensation for experienced candidates may vary based on experience and skill set.

WHY JOIN KASPLO?

• Hands-on experience in B2B SaaS Customer Success

• Exposure to customer onboarding and product adoption

• Opportunity to work directly with customers

• Exposure to CRM and customer lifecycle management

• Opportunity to work with cross-functional teams

• Learn and grow in a fast-paced SaaS environment

Interested candidates can apply or share their updated resume with us.

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