IT Helpdesk Technician

Brikers · United States

Salary: $37,960 - 52,000 per year Requirements:

• We require basic experience with Office 365 and SharePoint.
• Were looking for 2–3 years of experience in IT helpdesk or a related technical role, or equivalent education; hands-on IT support or helpdesk experience of at least one year is also listed as required.
• Candidates should have strong knowledge of Windows operating systems, Microsoft 365 administration, and basic networking concepts, including LAN/WAN, DHCP, and DNS.
• Candidates should have working knowledge of ticketing systems and remote monitoring tools such as N-central, including experience using N-central.
• Were seeking strong troubleshooting, analytical, problem-solving, communication, interpersonal, organizational, and documentation skills, with attention to detail and a customer-focused approach.
• Candidates should be proactive, able to manage multiple requests, work independently and collaboratively, and bring a positive attitude and commitment to reliable in-office support.
• A vehicle is required. Candidates should be able to commute to or relocate to Maple Ridge, BC.
• Punctuality is required for the 7:30 AM–4:00 PM schedule.
• Candidates must be comfortable completing an on-site technical evaluation and participating in a virtual or in-person interview without AI support.
• Applicants should describe their experience with SharePoint and Office 365 and identify any ticketing systems they have used.

• We provide on-site first-line technical support to office employees and work to resolve IT issues promptly, both in person and remotely.
• We install, configure, and maintain desktops, laptops, printers, peripherals, and mobile devices.
• We handle cabling, workstation setup, printer configuration, and other general office IT infrastructure tasks.
• We troubleshoot hardware, software, and connectivity problems.
• We manage support tickets, document issues accurately, and provide timely updates in the ticketing system.
• We monitor and support systems using tools such as N-central for remote management and issue tracking.
• We assist employees face-to-face and provide professional, customer-focused service.
• We support IT asset management by tracking equipment, updating inventories, and helping with employee onboarding and offboarding.
• We maintain documentation of incidents, resolutions, procedures, and common solutions.
• We ensure our IT activities follow company policies and security standards.
• We complete additional tasks assigned by the IT Manager, CEO, or other managers and assist with larger IT projects as time allows.
• We lift and move computer equipment or related hardware when required.

• AI
• Hardware
• Support
• LAN
• Microsoft 365
• Mobile
• Office 365
• Security
• SharePoint
• Windows

More:

Were Brikers, a company that has spent more than 25 years rebuilding heavy equipment components. We dismantle equipment such as excavators, wheel loaders, and rock trucks on site, rebuild components to their original specifications, and test them using our in-house test bench. We value our people, encourage continuous improvement, and recognize exceptional performance as we manage rapid growth. Were hiring a proactive, reliable, entry-level IT Helpdesk Technician to report to our IT Manager and support employees and daily IT operations. This is a full-time, permanent, on-site role in Maple Ridge, BC, Monday to Friday, 7:30 AM–4:00 PM. Pay is $18.25–$25.00 per hour. Benefits include company events, dental, disability, extended health, life, and vision coverage, on-site parking, paid time off, and an RRSP match.

last updated 40 week of 2026