Sap service delivery manager

Skillset : SAP Service Delivery Manager
Experience : 15 - 25 Years
Job Location : Bangalore
Job Description :
Role Summary
SAP SDM responsible for end‑to‑end delivery and governance of SAP services (AMS / Projects / Enhancements) across customer accounts. The role acts as the primary interface between client stakeholders and delivery teams , ensuring SLA adherence, service quality, operational stability, and continuous improvement.
Key Skills & Competencies
Functional & Technical
Strong SAP expertise (S/4 HANA / ECC)
Understanding of:
SAP modules (SD/MM/FICO/PP etc.)
SAP integrations (PI/PO, APIs, BTP)
Knowledge of AMS and support models
Service Management
ITIL processes (Incident, Problem, Change, Release)
SLA/KPI governance and reporting
Experience in Service Now or similar tools
Leadership & Soft Skills
Stakeholder management & CXO engagement
Strong communication & presentation skills
Decision-making and problem solving
Team leadership across global delivery models
Experience & Qualification
15 - 25 years overall experience
Minimum 5+ years in SAP SDM / Delivery Manager role
Proven experience in:
SAP AMS & project delivery
Multi-client / multi-geography engagements
Preferred:
PMP / ITIL Certification
SAP certifications
Regards,
Bala