Key Holder

Key Holder Job Location: Dickson Job Summary: The Key Holder supports the delivery of a consistently positive shopper and donor experience by helping maintain a clean, organized, well merchandised, and welcoming store environment during assigned shifts. This role provides hands on, on shift leadership of customer and donor facing activities, including point of sale support, sales floor standards, merchandising execution, donor flow support, and basic store readiness, while carrying out established processes in alignment with Goodwill's mission of Changing Lives through Education, Training, and Employment. Through active, on floor presence, the Key Holder reinforces expectations for cleanliness, shop ready merchandising, friendly service, safe operations, and respectful donor interactions while supporting daily routines such as opening, closing, and shift execution. Under the direction of store management, this role focuses on consistent task completion, associate guidance, and customer and donor support, ensuring the store and donor areas remain easy to navigate and ready to serve the community throughout the day, grounded in Goodwill's values of Teamwork, Respect, Uprightness, and Empowerment. Job Description Essential Functions On Shift Leadership training and certification are provided by the organization), if required by the assigned location Bilingual skills are preferred. Preferred Education / Experience / Knowledge or equivalent experience, including four (3) years of supervisory or lead experience in retail, warehouse, logistics, or production environments. Experience working in fast?paced, high?volume operations preferred. Prior retail, nonprofit, or mission?based organization experience preferred. Experience supporting or working alongside eCommerce operations is a plus. Previous experience training, coaching, or developing staff strongly preferred. Bilingual language skills are preferred.