Facilities Account Representative

KEY ACCOUNT REPRESENTATIVE ALLIED MECHANICAL SERVICES (AMS) - A SMART CARE COMPANY

The Key Account Representative is responsible for delivering consistent, high-quality service that supports the retention and growth of designated corporate accounts. This role excels in proactive communication with both internal and external customers and collaborates effectively across all areas of the business, from order entry through cash collection. The Key Account Representative ensures compliance with customer requirements by partnering closely with technicians, dispatchers, parts teams, and back-office support functions to drive exceptional service and customer satisfaction.
Monitors assigned account to ensure 100% compliance with customer requirements prior, during, and after service calls.
Builds and maintains professional cross-functional relationships and with our customers (internal and external).
Communicates to customers via phone, e-mail, and website entries providing real-time visibility to order status. Obtain proper approvals for service calls prior to invoicing.
Provides real-time assistance to technicians to adhere to customer requirements
Coordinates with Service Delivery Specialist in driving compliance with response time, return to service, customer approvals for estimates, and documentation in 3rd party portals.
Works in SAP systems and external websites to ensure orders are accurate.
Works with central services to ensure correct master data management
Review and revise customer requirements documentation.
Assists Key Account Supervisor with any special projects/assignments as required.
Technical Aptitude: Proven ability to quickly learn and adapt to new database systems, software applications, and web-based platforms.
Relationship Building: Bachelor's degree or an equivalent combination of education and experience. Four (4) or more years of experience in customer service, dispatch, and/or restaurant management.
Flexibility to work varying shifts, including holidays, as business needs require.
Proficiency in Microsoft Excel and SAP.


Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status. If you need a reasonable accommodation with respect to Smart Care’s application or hiring process due to a disability, please contact the Human Resources department at