Club manager

Ileseum Clubs · Thane, India

Years of experience required: Proven experience of 10-12 years in facility management or club operations.

Roles & Responsibilities:

Facility Management

• Oversee the maintenance, cleanliness, and functionality of all club areas (gym floor, locker rooms, pool, spa, studios, etc.).

• Coordinate with vendors, technicians, and contractors for repairs, servicing, and facility upgrades.

• Ensure all equipment is in working order and regularly serviced.

• Maintain compliance with health and safety regulations, including fire safety, sanitation, and emergency protocols

Club Operations

• Manage day-to-day club operations, including front desk, membership, and fitness staff.

• Implement and monitor standard operating procedures (SOPs) to ensure high operational efficiency.

• Track key performance indicators (KPIs) and implement strategies to achieve revenue and retention goals.

• Manage inventory and procurement for club supplies and consumables.

Staff Supervision & Development

• Recruit, train, and manage club staff including trainers, customer service, maintenance, and support staff.

• Schedule and supervise shifts to ensure proper staff coverage and performance.

Foster a positive team environment and provide ongoing coaching and development opportunities.

Member Engagement & Customer Service

• Ensure a high standard of customer service and satisfaction across all touchpoints.

• Handle member complaints and concerns with professionalism and prompt resolution.

• Organize events, challenges, or member engagement initiatives to promote retention and community.

Budgeting & Financial Oversight

• Assist in preparing and managing club budgets and expenses.

• Monitor revenue streams (memberships, personal training, classes) and control operational costs.

• Generate and review operational reports and financial performance data