Senior NetSuite ERP Business Analyst – Implementation & Process Transformation

ProvoxGlobal · Islamabad, Pakistan

We are seeking an experienced Senior Business Analyst to lead business requirements definition for a NetSuite ERP implementation at a U.S.-based industrial manufacturing company. The successful candidate will join the transformation project at its initial stage and work directly with the client’s leadership team to understand existing business operations, define future-state processes, and translate business needs into clear, actionable requirements for the NetSuite implementation. This role requires a strong combination of business process modeling, requirements engineering, ERP implementation experience, and stakeholder management. The ideal candidate will act as the bridge between business stakeholders, technical teams, and the third-party implementation partner, ensuring that the solution aligns with business objectives and follows NetSuite best practices.

Key Responsibilities

1. Business Process Analysis and Modeling

• Analyze and document current-state business processes, workflows, and operational challenges.
• Develop future-state process models and identify opportunities for process improvement and automation.
• Use BPMN, flowcharts, or other process-mapping techniques to document business workflows.
• Recommend process improvements that align with business objectives and standard ERP capabilities.

2. Requirements Gathering and Documentation

• Lead requirements workshops, stakeholder interviews, and discovery sessions with business leaders and functional teams.
• Elicit, analyze, validate, and document business requirements, objectives, and functional needs.
• Develop and maintain Business Requirements Documents (BRDs), functional specifications, process maps, and supporting documentation.
• Translate business challenges into clear, structured, and actionable requirements.

3. NetSuite ERP Implementation

• Support requirements definition and functional design for the NetSuite ERP implementation.
• Work closely with the implementation partner to translate business requirements into functional specifications and, where necessary, technical requirements.
• Conduct fit-gap analysis to identify differences between business needs and standard NetSuite capabilities.
• Promote a configuration-over-customization approach, recommending standard NetSuite functionality wherever practical.
• Ensure requirements remain aligned with business priorities, implementation best practices, and project scope.

4. Cross-Functional Process Requirements

Support requirements definition and process design across relevant business workflows, including:

• Lead-to-Quote: Lead management, quoting, and sales processes.
• Design-to-Build: Product design, engineering handoffs, and manufacturing preparation.
• Procure-to-Pay: Purchasing, supplier management, and accounts payable processes.
• Plan-to-Produce: Production planning, inventory coordination, and manufacturing operations.
• Order-to-Cash: Sales orders, fulfillment, invoicing, and collections.

5. Project Delivery and Stakeholder Coordination

• Serve as the primary liaison between business stakeholders, technical delivery teams, and the ERP implementation partner for requirements-related activities.
• Apply both agile and waterfall methodologies within the client’s hybrid project framework.
• Support requirements traceability, scope clarification, change assessment, and stakeholder alignment throughout the project.
• Contribute to data migration planning, user acceptance testing (UAT), and change management activities as required.
• Identify requirement gaps, risks, dependencies, and potential process or delivery issues early.

Required Qualifications and Experience

• 8+ years of experience as a Business Analyst, with a strong focus on business process modeling, requirements analysis, and technology implementations.
• Proven hands-on experience supporting or leading NetSuite ERP implementation projects .
• Strong experience preparing BRDs, functional requirements, process maps, and implementation documentation.
• Demonstrated knowledge of relevant ERP business processes, particularly procure-to-pay, order-to-cash, production planning, and manufacturing-related workflows.
• Proficiency in process modeling techniques, including BPMN, flowcharts, or equivalent methods.
• Practical experience with both agile and waterfall delivery methodologies and the ability to apply them appropriately.
• Excellent written and spoken English, with the ability to communicate confidently with U.S. executives and senior business stakeholders.
• Strong analytical and problem-solving skills, including the ability to evaluate business process changes against standard ERP capabilities.
• Excellent workshop facilitation, stakeholder management, documentation, and attention-to-detail skills.
• A proactive, self-directed approach with the ability to work independently in a client-facing environment.

Preferred Qualifications

• Experience in industrial manufacturing, supply chain, distribution, or field service environments.
• Experience working alongside a third-party ERP implementation partner.
• Exposure to ERP data migration, integration requirements, UAT, and business change management.
• Experience supporting ERP transformation initiatives from discovery and requirements definition through implementation and go-live.