Spa Manager (Santa Barbara)

Company Description San Ysidro Ranch is a historic luxury hotel and resort nestled in the scenic foothills of Santa Barbara, California, welcoming guests since 1893. The property is known for its intimate atmosphere, personalized service, and elegant accommodations that attract discerning travelers from around the world. Team members work in a picturesque environment that emphasizes hospitality, attention to detail, and exceptional guest experiences. The resort offers a refined workplace culture focused on collaboration, professionalism, and high standards of service. Joining San Ysidro Ranch provides the opportunity to contribute to a renowned destination with a longstanding reputation for excellence. Role Description The Spa Manager is a full-time, on-site role located in Santa Barbara, CA, responsible for overseeing daily spa operations and ensuring a seamless guest experience. This role manages spa staff scheduling, service delivery, and treatment room readiness, maintaining a calm and inviting environment at all times. The Spa Manager supervises guest bookings, driving retail sales, coordinates with the front desk and other resort departments, and addresses guest needs and feedback promptly and professionally. Day-to-day tasks include monitoring inventory and supplies, implementing spa policies and procedures, and maintaining cleanliness and safety standards. The role also involves overseeing basic budgeting activities, supporting revenue goals, and collaborating with leadership to develop new spa offerings and promotions that align with the resort’s luxury brand. Duties Collaborate closely with ownership and hotel senior leadership Supervise and manage spa staff to ensure efficient operations and high-quality service delivery. Recruit, train, and develop team members to enhance their skills and promote a positive work environment. Oversee shift management to ensure adequate staffing levels during peak hours. Drive retail sales by promoting spa products and services to clients effectively. Maintain inventory levels and manage ordering processes for retail products. Provide excellent customer service by addressing client inquiries, resolving issues, and ensuring satisfaction with services received. Implement administrative procedures to streamline operations and enhance efficiency within the spa. Collaborate with other departments to create promotional events and packages that attract new clients. Implement and coordinate fitness and wellness programs Responsible for overall cleanliness of the spa and fitness facilities Strive to continually improve guest and employee satisfaction Developing and monitoring financial strategies to increase revenues while controlling operating expenses, monitoring annual budget and forecasts, reviewing monthly financial statements, utilizing yield management strategies Manages Salon