Senior Admissions Counsellor

<p> RESPONSIBILITIES &amp; DUTIES </p><p>• Engage with assigned leads and promptly initiate contact through the auto dialer system. </p><p>• Qualify leads by assessing their interest, needs, and eligibility for upGrad's programs. </p><p>• Build rapport, credibility and establish trust with leads through effective communication and active listening. </p><p>• Schedule Video Counselling [VC] sessions with Admission Counsellors for qualified leads. </p><p>• Coordinate schedules and ensure smooth communication between leads and Admission Counsellors to facilitate the enrollment process. </p><p>• Maintain accurate records of lead interactions and follow-up activities in the CRM system. </p><p></p><p> BASIC ELIGIBILITY CRITERIA </p><p>• Minimum of 2 years of Edtech-sales experience (Study Abroad is plus ), with at least 1 year spent in a single company. </p><p>• Min Graduation is required. </p><p>• Previous experience working a 6-day work week. </p><p>• Currently working in the capacity of an individual contributor. </p><p>• Proven track record of meeting targets in the existing company. </p><p></p><p> SKILLS </p><p>• Excellent verbal communication skills with an emphasis on fluency in the English language. </p><p>• Ability to listen effectively, build trust with potential learners, and approach situations with patience and empathy. </p><p>• Ability to persuade learners towards attending the Video Counselling [VC] session to ultimately influence their enrollment decisions. </p><p>• Basic proficiency in MS Office Suite &amp; CRM management for administrative tasks and reporting requirements </p>