Account Manager / Customer Success Manager

Brickstech · Lahore, Lahore District; Punjab, Pakistan

Job Description

Mammoth-AI helps organizations adopt and operationalize AI through a combination of enterprise services and AI-native products including TestMax, iĉod, and Voyager.

We’re looking for a Customer Success & Account Manager to own client relationships, drive customer satisfaction, support account growth, and help ensure successful outcomes across our engagements.

Responsibilities

Client Success

• Act as the primary point of contact for assigned accounts
• Build trusted relationships with client stakeholders
• Understand customer goals, priorities, and challenges
• Conduct regular customer check-ins and business reviews
• Ensure a positive customer experience throughout the engagement lifecycle

Account Management

• Coordinate with Delivery, Engineering, Product, QA, and Leadership teams
• Track client requests, action items, and commitments
• Manage risks, concerns, and escalations
• Ensure clients receive timely updates and clear communication

Growth & Retention

• Identify opportunities for account expansion
• Support renewals and long-term partnerships
• Surface customer needs that align with Mammoth services or products
• Contribute to customer references, testimonials, and case studies

Requirements

• 3+ years in Customer Success, Account Management, Client Services, or Account Growth
• Experience working with B2B or Enterprise customers
• Experience within one of the following:
  • AI Services
  • Software Development
  • Technology Consulting
  • Managed Services
  • QA & Testing
  • SaaS
• Strong communication and stakeholder management skills
• Ability to work effectively across technical and non-technical teams

Nice To Have

• AI or Emerging Technology experience
• Enterprise software experience
• Familiarity with Salesforce, HubSpot, Jira, or similar tools
• Experience working with US-based clients

Success Measures

• Customer Retention
• Customer Satisfaction
• Account Growth
• Successful Renewal Outcomes