Team lead outbound calling

Location: Kolkata

Mode: Work from Office

CTC: 3,50,000 - 4,00,000

Key Responsibilities

Lead, manage, and monitor the day-to-day performance of the telecalling team. Allocate calling tasks and ensure achievement of daily, weekly, and monthly targets. Monitor calls, follow-ups, conversions, registrations, and overall team productivity. Conduct regular call audits and provide feedback/coaching to improve call quality. Train new team members on calling processes, scripts, CRM usage, and communication standards. Handle escalations and support the team in resolving customer/doctor queries. Prepare and maintain daily/weekly MIS and performance reports.

Required Experience

2–5 years of experience in telecalling/team handling, preferably in healthcare, doctor engagement, customer engagement, lead generation, or similar processes. Hands-on experience in outbound calling, follow-ups, lead management, conversion, database management, and team performance tracking. Prior experience managing a team of telecalling is mandatory.

Key Skills

Bilingual communication skills are mandatory (Tamil, Telegu, Kannada, Malayalam (preferred)) Excellent verbal communication and interpersonal skills. Target-oriented and result-driven approach. Good convincing, negotiation, and objection-handling skills.