Customer support executive

ADPL · Jaipur, India

Hiring: Customer Support Executive

We are looking for a Customer Support Executive to join our growing D2 C fashion brand.

The ideal candidate should have excellent communication skills and experience handling customer queries across Whats App, Instagram, email, and calls. You should be customer-focused, solution-oriented, and able to provide a smooth shopping experience while maintaining a professional and friendly approach.

Responsibilities Handle customer queries via Whats App, Instagram, Email & Calls Assist customers with orders, tracking, exchanges, refunds, and product information Resolve customer complaints professionally and efficiently Coordinate with logistics and warehouse teams for order-related issues Maintain high customer satisfaction and quick response times Record and update customer interactions in the CRM/system

Requirements 1–3+ years of experience in Customer Support (D2 C/E-commerce preferred) Excellent verbal and written English & Hindi communication Experience with Shopify, Interakt, Gokwik, Shiprocket, or similar platforms is preferred Strong problem-solving and multitasking skills Good typing speed and attention to detail Ability to work in a fast-paced environment

Location : Jaipur (Work From Office)

Employment Type: Full-Time