Claims manager

Job Summary
We are looking for an experienced Claims Professional with strong expertise in handling banking insurance claims, particularly Bankers Indemnity policies. The candidate will be responsible for end-to-end claims management, policy analysis, insurer coordination, MIS reporting, and providing technical support on various banking insurance products.
Key Responsibilities
Handle and manage claims under Bankers Indemnity (BI) Policies , including:
Fidelity Guarantee Claims
Crime Claims
Theft Claims
Infidelity & Other (IO) Cases
Conduct detailed policy gap analysis and identify coverage enhancements, exclusions, and risk exposures.
Liaise and negotiate with insurance companies, surveyors, loss assessors, and other stakeholders for claim settlement.
Monitor claim progress and ensure timely submission of claim documents and follow-ups.
Maintain and update claim databases, reports, and MIS.
Prepare claim status reports, trend analysis, and management presentations.
Review insurance policies and provide technical guidance on coverage interpretation.
Handle claims and policy servicing related to:
Property Insurance
Electronic Equipment Insurance (EEI)
Card Insurance Policies
Bankers Indemnity Policies
Coordinate with internal departments and branch offices for claim documentation and claim resolution.
Support policy renewal and risk assessment activities from a claims perspective.
Required Qualifications & Experience
Graduate in any discipline. Insurance qualifications (III/AII) will be preferred.
Minimum 5–10 years of experience in insurance claims handling, preferably in banking insurance.
Strong hands-on experience in handling Bankers Indemnity claims , including Fidelity, Crime, Theft, and IO cases.
Proven experience in conducting policy coverage reviews and gap analysis.
Experience dealing directly with insurers, brokers, surveyors, and loss assessors.
Advanced proficiency in MS Excel and MIS reporting.
Good understanding of Property, EEI, Card Policy, and other General Insurance products.
Key Skills
Claims Management
Policy Interpretation & Gap Analysis
Insurance Negotiation
Banking Insurance Expertise
MIS Reporting & Data Analysis
MS Excel (Advanced)
Communication & Stakeholder Management
Problem Solving and Analytical Skills
Preferred Background
Candidates from Insurance Brokers, General Insurance Companies, Third-Party Administrators (TPAs), or Banking Insurance/Risk Management departments will be preferred.
Experience Required: 5–10 Years