Service Engineer

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Job DescriptionResponsibilitiesTroubleshoot battery storage systems to identify and resolve issuesManage a ticketing system to ensure that customer requests and issues are addressed promptlyCollaborates with services and product teams, vendors, and others to develop and implement performance metrics, reports, and data analytics to track system performance and identify areas for improvementAnalyze system data to identify trends and potential issues before they become criticalCollaborate with other members of the Services team to develop and implement new processes and procedures to improve system performance and customer satisfactionAssist with developing and implementing training programs for customers and other Services team membersProvide technical support to customers and Services team members as needed, either remotely or on-siteMaintain up-to-date knowledge of new technologies and industry trends related to battery storage systemsContribute to knowledge library of internal and external facing technical solutions to improve organizational and customer knowledge of products and usageSupport Projects and Services organizations as needed.Must be able to work on-call, including weekends and holidays, as neededMay be required to work on-site at customer locations, which may include working in confined spaces or at heights.Must be able to lift up to 50 pounds
Knowledge, Skills, and AbilitiesStrong analytical and problem-solving skillsExcellent communication and interpersonal skillsAbility to work independently and as part of a teamWillingness to learn and adapt to new technologies and processesStrong attention to detail and ability to manage multiple priorities.
Education and ExperienceBachelor's Degree in Engineering requiredMinimum of 5 years' related experienceTravelLocal TravelOvernight/North AmericaWorking ConditionsOffice Environment - Must be able to remain in a stationary position 50% of the time and occasionally move about inside the office to access file cabinets, office machinery, etc. Required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading. May be required to exert up to 25 pounds of force occasionally to lift, carry, push, pull or otherwise move objects, including the human body.Factory - The worker may be subject to hazards. Includes a variety of physical conditions, such as proximity to moving mechanical parts, vibration, moving vehicles, electrical current, exposure to temperature changes or exposure to chemicals. While performing the duties of this job, the employee may be exposed to fumes, airborne particles, odors, dust, mists, and gases. The noise level in the work environment can be loud. Required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication parts at distances close to the eyes. Machinery operation requires the use of safety equipment to include but not limited to eye safety glasses, hearing protectors, work boots, and lab coats. May be required to exert up to 50 pounds of force occasionally to lift, carry, push, pull or otherwise move objects, including the human body. xzbcwsv Customer/Partner Locations – Employee may visit customer or partner locations that may be comprised of office, manufacturing floor, laboratory environments and construction sites depending on the location and reason for visit.