Customer Success Specialist

Customer Success - Cybersecurity Location: Remote (India preferred) Type: Full-time Position Overview We are seeking Customer Success Associates/ Executive/ Specialist to join our team in supporting global customers during night shift hours. This role involves working directly with clients to implement, onboard, and provide ongoing support for our cybersecurity technical products. Key Responsibilities Guide customers through the implementation process of Strobes CTEM platform Conduct technical onboarding sessions for new clients Provide technical support and troubleshooting assistance Educate customers on platform features and best practices Manage customer relationships and ensure the successful adoption of our solutions Document customer interactions and maintain accurate records Collabo