Account Manager

Data Eminence · Remote, India

As an Account Manager , you will build and maintain strong relationships with clients while ensuring the successful delivery of products and services that meet their business objectives. You will act as the primary point of contact for assigned accounts, working closely with sales, customer success, operations, and product teams to deliver exceptional customer experiences, drive client satisfaction, and identify opportunities for long-term business growth.

Your responsibilities may include managing client relationships, understanding customer requirements, coordinating project execution, resolving client concerns, monitoring account performance, preparing reports, identifying upselling opportunities, and ensuring high levels of customer retention and engagement.

Responsibilities

• Build, develop, and maintain long-term relationships with assigned clients and business partners.
• Serve as the primary point of contact for client communications, inquiries, and escalations.
• Understand client business goals and recommend appropriate products, services, or solutions.
• Coordinate with internal teams including sales, operations, customer support, engineering, and product management to ensure timely project delivery.
• Monitor account health, customer satisfaction, and service quality.
• Conduct regular client meetings, business reviews, and performance discussions.
• Identify opportunities for account growth through upselling, cross-selling, and renewal strategies.
• Prepare proposals, presentations, reports, and account performance summaries.
• Resolve customer issues efficiently while maintaining strong professional relationships.
• Track account metrics, revenue performance, customer feedback, and retention rates.
• Maintain accurate client records using CRM platforms and account management tools.
• Stay informed about industry trends, competitor offerings, and customer business needs.

Requirements

• Bachelor's degree in Business Administration, Marketing, Commerce, Management, Communications, or a related field.
• Excellent verbal, written, and interpersonal communication skills.
• Strong relationship-building and client management abilities.
• Good analytical thinking and problem-solving skills.
• Ability to manage multiple client accounts simultaneously.
• Strong organizational and time management skills.
• Basic understanding of sales processes and customer relationship management (CRM).
• Proficiency in Microsoft Office or Google Workspace.
• Ability to work collaboratively with cross-functional teams.
• Prior internship, client servicing, sales, business development, or account management experience is preferred but not mandatory.

Preferred Qualifications

• Experience with CRM platforms such as Salesforce, HubSpot, Zoho CRM, or Microsoft Dynamics.
• Familiarity with customer success and account management best practices.
• Experience preparing business proposals, presentations, and account reports.
• Knowledge of SaaS products, IT services, digital products, or enterprise software solutions.
• Strong negotiation, conflict resolution, and stakeholder management skills.
• Experience managing B2B or enterprise client relationships.
• Familiarity with project management tools such as Jira, Asana, ClickUp, or Trello.
• Ability to analyze customer metrics and identify business growth opportunities.
• Understanding of contract management and client onboarding processes.
• Strong commercial awareness and business acumen.

Skills

• Account Management
• Client Relationship Management
• Customer Success
• Business Development
• CRM Software
• Salesforce
• HubSpot CRM
• Zoho CRM
• Microsoft Dynamics
• Stakeholder Management
• Negotiation
• Client Communication
• Problem Solving
• Sales Support
• Customer Retention
• Business Analysis
• Microsoft Office
• Google Workspace
• Time Management
• Project Coordination
• Presentation Skills
• Team Collaboration
• Communication Skills

Compensation

Projects are compensated based on complexity and duration, with earnings ranging from ₹150/hour to ₹450/hour.

What You'll Gain

• Build lasting relationships with clients across diverse industries and business domains.
• Gain hands-on experience in account management, customer success, and business consulting.
• Learn industry-standard CRM platforms, client engagement strategies, and account growth techniques.
• Work alongside experienced sales, product, marketing, and customer success professionals.
• Develop expertise in stakeholder management, strategic communication, negotiation, and revenue growth.
• Build a strong foundation for career growth in Account Management, Customer Success Management, Key Account Management, Business Development, Client Services, Sales Leadership, or Strategic Partnerships.