Service excellence coordinator

Mayflower Women's Hospital · Ahmedabad, India

Overview

Mayflower Hospital is seeking a highly professional, service-oriented, and result-driven individual to manage front office operations while supporting patient acquisition and coordination activities. The role requires excellent English communication skills, strong interpersonal abilities, and a patient-centric approach to ensure a seamless experience for all patients and visitors. Key Responsibilities

Front Office Management

· Welcome and assist patients, attendants, and visitors in a professional and courteous manner.

· Manage appointment scheduling, registrations, and patient records.

· Handle inbound calls, emails, and digital inquiries efficiently.

· Coordinate with consultants, nursing staff, and other departments to ensure smooth patient flow.

· Maintain accurate documentation and front office reports. Sales & Patient Coordination

· Respond to inquiries regarding hospital services, consultations, and treatment programs.

· Provide accurate information about hospital facilities, specialties, and healthcare offerings.

· Conduct timely follow-ups with prospective patients and convert inquiries into appointments.

· Build and maintain strong relationships with patients through effective communication and service.

· Track inquiries, follow-ups, and conversion status to support business objectives.

· Contribute towards patient acquisition and revenue growth initiatives. Patient Experience

· Ensure a positive and seamless patient experience at every touchpoint.

· Address patient concerns promptly and professionally.

· Maintain the highest standards of confidentiality and patient care. Qualifications & Experience

· Graduate in any discipline.

· 2–5 years of experience in Front Office, Patient Coordination, Customer Service, Counseling, Hospitality, Healthcare Services, or Sales.

· Experience in hospitals, healthcare institutions, fertility centers, or premium service industries will be preferred. Skills Required

· Excellent verbal and written communication skills in English.

· Strong interpersonal and relationship management abilities.

· Customer-focused and service-oriented mindset.

· Good organizational and coordination skills.

· Proficiency in MS Office applications.

· Ability to work efficiently in a fast-paced environment. Compensation

Salary will be commensurate with qualifications, experience, and industry standards.