Application support engineer

Job Description – Application Support / Production Support

Role: Associate / Senior Associate – Application Support / Production Support

Experience: 2–4 Years

Location: Chennai/ Mumbai

Employment Type: Full Time

Employment Type - Full-time

Working Days - 5 Days Working

Work Schedule

• Candidates should be comfortable working in rotational shift timings and rotational week offs

Preference -

Male candidates only Immediate joiners

Job Summary

We are looking for candidates who have hands-on experience in Application/Production Support, with good knowledge of Linux, SQL and Oracle, and are comfortable working in a 24x7 rotational shift environment.

Important:

Immediate joiners, or candidates with maximum 15 days' notice period will be preferred. Candidate who is already staying in Chennai, or Mumbai will only be considered, as there will be a face-to-face round of interview.

Key Responsibilities

Provide L1/L2 application and production support for business-critical applications. Monitor applications and production environments to ensure smooth and uninterrupted operations. Troubleshoot application-related issues and perform initial root-cause analysis. Handle incidents, service requests and production issues within defined SLAs. Monitor system/application performance and identify potential issues proactively. Work with internal technical teams to resolve complex application and infrastructure-related issues. Perform basic troubleshooting on Linux/Unix environments. Execute and troubleshoot SQL queries for data validation and issue investigation. Work with Oracle databases for basic database-related troubleshooting and support activities. Analyse application logs and identify errors/issues. Escalate critical or unresolved issues to the relevant technical teams. Maintain proper documentation of incidents, resolutions and support activities. Participate in shift handovers and ensure proper communication of pending/critical issues. Follow defined IT support processes, escalation matrix and operational procedures.

Required Skills

Mandatory:

Application Support / Production Support experience Linux SQL Oracle Database Good troubleshooting and analytical skills Good verbal and written communication skills Willingness to work in rotational shifts and rotational week-offs

Required Educational Qualification (Mandatory)

BE/B. Tech – IT / Computer Science B. Sc. – IT BCA MCA Candidate should be only from Computer Science background

Required Experience

2-4 years of relevant experience in Application Support / Production Support.