Remote Quality Coach, Member Intake

OpenKrill · Workfromhome, United States

Openkrill is seeking a Quality Specialist, Member Intake to join a remote, US-based team dedicated to delivering high-quality member experiences. You will conduct call audits, evaluate interactions against quality standards, and provide actionable feedback to improve agent performance across multiple states.

Working with Supervisors and the Training and Quality Manager, you will support onboarding, coaching, and ongoing learning, produce data-driven quality reports, and help identify service