Laptop Repair Technician - Tier 3

Computer Repair TechnicianPosition SummaryWe are seeking a highly skilled Senior Computer Repair Technician to perform advanced diagnostics, repairs, and configuration services across a wide range of devices including laptops, desktops, AIOs, servers, tablets, smartphones, and Apple products. This individual will serve as a technical subject matter expert, supporting repair operations, mentoring junior technicians, driving process improvements, and helping maximize repair yield and profitability.The ideal candidate has strong hands-on experience performing component-level repairs in a high-volume production environment and possesses deep knowledge of both PC and Apple hardware ecosystems.

Below, you will find a complete breakdown of everything required of potential candidates, as well as how to apply Good luck.
Key ResponsibilitiesHardware Diagnostics & RepairDiagnose and resolve complex, intermittent, and difficult-to-identify hardware failures.Perform advanced board-level and component-level repairs, including power circuits, motherboards, and micro-component replacements.Repair and refurbish desktops, laptops, AIOs, servers, tablets, smartphones, and Apple devices.Troubleshoot enterprise-grade and custom-configured hardware systems.Support high-priority customer projects and custom hardware builds.Technical LeadershipServe as a technical escalation point for Tier 1 and Tier 2 technicians.Coach and mentor junior technicians on troubleshooting methodologies and repair best practices.Assist in developing repair standards, workflows, and standard operating procedures (SOPs).Help maintain configuration standards and quality benchmarks across repair operations.Process Improvement & OperationsMonitor repair yield, identify recurring failure trends, and recommend corrective actions.Partner with leadership to evaluate repair-versus-liquidation decisions based on technical and financial considerations.Drive cost-efficiency initiatives and workflow improvements to increase throughput and profitability.Ensure accurate inventory movement, repair documentation, and ERP system compliance.Validate OEM part numbers and oversee parts accuracy to support efficient repair operations.Performance ExpectationsMaintain a high-production repair environment with a target of 22+ completed units per day while meeting quality standards.Consistently achieve repair quality, turnaround time, and documentation accuracy goals.
Required Qualifications3+ years of experience troubleshooting and repairing laptops, desktops, AIOs, servers, tablets, and smartphones in a high-volume production environment.Expert-level hardware diagnostic and troubleshooting skills.Experience performing advanced board-level and component-level repairs.Strong knowledge of enterprise hardware platforms and OEM part identification.Experience working with both Apple and Windows-based devices.Ability to evaluate repair feasibility and cost-effectiveness of hardware assets.Experience supporting custom hardware configurations and specialized client builds.Strong understanding of inventory control processes and ERP systems.Excellent troubleshooting, analytical, and problem-solving skills.Strong written documentation and repair tracking abilities.Ability to train, mentor, and support other technicians.Process-improvement mindset with a focus on operational efficiency and quality.
Preferred QualificationsExperience supporting repair operations within a refurbishment, recycling, or IT asset disposition (ITAD) environment.Certifications such as CompTIA A+, Apple Certified Technician, or equivalent hardware certifications.Experience with server hardware diagnostics and repair. xzbcwsv Knowledge of repair yield metrics, quality assurance processes, and production-based repair environments.