Agm - operations - mumbai / hyderabad mall (soft service - property management)

SG OASIS HR CONSULTANCY PVT LTD · Hyderabad, India

Job description

Job description

Signage Merchandising requirements & solutions Storefronts trends, Fit-out guidelines, Tenant Co-ordination

Supplier evaluation & selection Establish criteria for Vendor categorization and evaluation Maintain references for establishing credibility of Vendors Understand the commercial capabilities of Vendors

Supplier Management Maintain records for key Vendors for continuous evaluation based on delivery, quality and costs Review Vendor performance and taking corrective actions to ensure timeliness and quality of supplies

MIS Analyse and evaluate ongoing Business Performance Manage the business planning & budgeting process Timely and accurate reporting of Mall performance

Customer Understanding Develop an intimate knowledge of shoppers Attitudes and Behaviours Develop intimate knowledge of Retailers site selection criteria and other requirements, including their merchandising preferences

Safety Knowledge and operation of Fire Equipment Ensure safe practices in Mall

Traffic & Parking Control Understand the traffic movements in the Mall premises Management of Parking Spaces for effective utilization Road Safety

Liaison with Local Authorities Police Fire Hospitals

Crowd Control Understanding the crowd dynamics Plan for rush situations Understanding of panic situations

Customer Interaction Participate in the Development of Customer or Channel Specific Marketing Strategies • Provide input to the trade Proposition Contribute to category Management Customer Relationship Management Customer Satisfaction Understanding factors influencing customer satisfaction and dissatisfaction Monitoring RSI & CSI to identify changes in Customer preferences and market trends • Identify opportunities for improving customer satisfaction

Retailer Principles and Practices Elements of Retailing, including Principal types, ownership structures, and retailing terminology Price points, merchandising, advertisements

Additional Skills: Fluency in English Interpersonal & analytical skills Proficiency in MS Office Teamwork

Experience:

BHM/ BA/ / BBA Qualification - Graduation is a must, Postgraduate in any field would be preferable Overall Experience of around 10-12 years of experience being the AGM/GM - Mall/Retail/Property management/Hotel Operation.

Interested Candidate, Kindly send the resume at shaikhaasmaoasis@

Warm Regards,

Aasma Shaikh

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