Head of Collections ( for a NBFC portfolio company)

Z47 · Gurugram, India

HEAD OF COLLECTIONS

(Build and scale the collections engine for a fast-growing MSME-focused NBFC)

Company: A Delhi-NCR-headquartered, RBI-registered NBFC (MSME lending)

Location: Gurugram — work from office set up

Experience: 10–15+ years

Compensation: Competitive - details will be shared with shortlisted profiles

ABOUT THE COMPANY

A Delhi-NCR-headquartered, technology-enabled NBFC on a mission to expand access to credit for India's underserved MSMEs and small businesses — combining a strong branch network with data-driven underwriting and a seamless digital experience. In just over four years, the company has scaled to roughly ₹750 Cr AUM, 150+ branches across 8 states, and six lending verticals, backed by a seasoned leadership team and marquee institutional investors.

It's a financial-inclusion story with genuine momentum, strong governance (Gold-level client-protection certified), and an award-winning, data-driven build. As the book scales, portfolio quality becomes mission-critical - and this role owns it.

THE ROLE

We're looking for a Head of Collections to build and scale the collections function across digital and field channels. You'll drive portfolio quality, reduce delinquencies, optimise recoveries, and build a high-performing collections organisation - all while balancing customer experience and regulatory compliance.

KEY RESPONSIBILITIES

• Own collections strategy across early, mid, and late-stage buckets.
• Drive portfolio performance through data-led interventions, segmentation, and channel optimisation.
• Build and manage agency and field collections networks with strong governance.
• Partner closely with Risk, Credit, Product, Operations, and Technology to lift collection efficiency.
• Design scalable processes, dashboards, and KPIs to improve recoveries and minimise credit losses.
• Build and lead a high-performing collections team.

IDEAL PROFILE

• 10–15+ years of collections experience in NBFCs, fintechs, banks, or digital-lending businesses.
• Strong grounding in retail / MSME lending and the end-to-end collections lifecycle.
• Experience managing large portfolios, external agencies, and technology-driven collections.
• Proven track record of improving collection metrics while keeping practices customer-centric and compliant.
• Strong analytical, operational, and people-leadership skills.