Customer Support Executive
WNS · India
FULL TIME
Job Description
GDS & Corporate Travel Executive
About the Role
Key Responsibilities
- Handle end-to-end travel reservations and ticketing processes.
- Create and manage PNRs using GDS systems.
- Perform ticketing, refunds, cancellations, exchanges, and reissues.
- Handle corporate travel requirements and provide B2B travel support.
- Manage customer and corporate travel queries efficiently.
- Ensure accuracy and compliance while processing travel bookings and transactions.
Qualifications
- Minimum 2+ years of relevant GDS experience.
- Experience in ticketing and corporate travel handling.
- Candidate must be a graduate.
Required Skills
- Strong hands-on knowledge of GDS is preferred.
- Strong end-to-end GDS knowledge, including:
PNR Creation & Booking
Ticketing
Refunds & Cancellations
Exchanges & Reissues
Corporate Travel Handling
- Prior experience in TMC / B2B Travel Support.
- Excellent verbal and written communication skills.
- Willingness to work in a 24x7 shift environment.
Preferred Skills
Candidates with strong exposure to multiple GDS functions and hands-on experience in corporate travel operations will be preferred.
Contact Person: Siddharth Sharma
Phone: 7738029419
Email: Siddharth.sharma2@wns.com