Chief Operating Officer

Position OverviewThe COO manages HRHA’s daily operations, supports and acts for the CEO, and overseeshousing programs, projects, compliance, finances, contracts, and staff. The position alsoserves as EIV Coordinator, Section 504 Coordinator, and agency Hearing Officer.

Ready to make your application Please do read through the description at least once before clicking on Apply.
Key Responsibilities• Oversee 256 public housing units and 611 Housing Choice Vouchers, includingoccupancy, leasing, rent collection, inspections, re-certifications, resident services,and complaints.• Monitor PHAS and SEMAP performance, HUD reporting, capital funds, budgets,utilization, reserves, fees, and monthly financial results.• Manage agency projects, consultants, contractors, service contracts, schedules,budgets, and resources.• Ensure compliance with HUD rules, fair housing and accessibility laws, HRHApolicies, and recordkeeping requirements.• Conduct applicant and participant reviews or hearings and manage accommodation,accessibility, and transfer requests.• Build partnerships with landlords, police, schools, social services, and othercommunity organizations.• Produce program reports in Encompass and perform other assigned duties.
Operational and Program OversightThe COO is responsible for keeping housing operations efficient, compliant, and responsive.For Public Housing, this includes monitoring rent collection, occupancy, leasing, workorders, resident counseling, complaint resolution, and compliance with HUD physicalcondition standards. For the Housing Choice Voucher program, the COO tracks voucher use,annual and interim recertification, housing quality inspections, and required participantrecords. The COO reviews performance under the Public Housing Assessment System andthe Section Eight Management Assessment Program, identifies weaknesses, and directscorrective action when needed.
The position also coordinates agency projects from approval through completion. Thisincludes developing schedules, monitoring budgets, assigning staff and other resources,working with consultants and contractors, and maintaining project information inBasecamp. Service contracts must be reviewed for quality, adherence to specifications,timely renewal, and value to the agency.
Compliance, Finance, and Resident ServiceThe COO implements required HUD policies and confirms that programs meet federalreporting and recordkeeping standards. Financial oversight includes forecasting annualfunding, reviewing monthly results, comparing actual costs with approved budgets, andmonitoring program utilization, reserves, administrative fees, and capital fund spending. TheCOO audits leasing and occupancy files, documents findings, and follows up on neededcorrections.
As Section 504 Coordinator, the COO manages reasonable accommodation and transferrequests, evaluates accessibility needs, and updates the agency transition plan. As HearingOfficer, the COO conducts informal reviews and hearings when applicants or participantschallenge an agency decision, ensuring that the process is fair, consistent, and properlydocumented. The role also maintains working relationships with landlords, law enforcement, schools, social service agencies, and community organizations that support residents and program participants.
Supervisory ResponsibilitiesSupervises Public Housing, Housing Choice Voucher, and Project-Based Voucher staff.Duties include hiring, training, assigning work, evaluating performance, addressing conductand complaints, and resolving workplace problems.
Leadership ExpectationsThe COO sets clear expectations, delegates work appropriately, monitors results, and givesemployees timely feedback. The role requires dependable follow-through, sound judgment,ethical conduct, and the ability to solve problems before they disrupt service. The COOshould communicate clearly, listen carefully, keep the CEO and staff informed, and respondconstructively to questions or concerns. Effective performance also requires teamwork,initiative, adaptability, continued professional development, and a staff-wide consistent focus onservice to residents, participants, colleagues, and community partners.
Required Qualifications• Bachelor’s degree in business administration, public administration, or a relatedfield; master’s degree preferred.• Progressively responsible public housing, property management, or Housing ChoiceVoucher experience, including staff supervision.• Public Housing Manager certification preferred or required within two years; HousingChoice Voucher certification required within the same period.• Knowledge of federal housing rules, civil law, collections, fair housing, disabilityaccess laws, and HRHA policies.• Strong leadership, communication, problem-solving, planning, teamwork,accountability, initiative, and integrity.• Valid Virginia driver’s license and successful criminal background and drugscreenings.
Physical Demands and Work EnvironmentThe position frequently requires standing, walking, using hands and fingers, bending,stooping, kneeling, or crawling. It occasionally requires sitting and lifting, pushing, orcarrying items up to 50 pounds. xzbcwsv The employee must also use sufficient visual acuity tooperate equipment, read technical information, and use a keyboard.