Tier 2 / Technical Support Engineer

Tier 2 Systems & Network Engineer (MSP)Location: In-PersonCompany: Shield Logic MSSPEmployment Type: Full-TimeCompensation: $50–$60 per hour (based on experience)

Are you the right applicant for this opportunity Find out by reading through the role overview below.
About UsShield Logic MSSP is a growing Managed Security Services Provider (MSSP) supporting small and mid-sized businesses throughout Southern California. We provide proactive IT management, cybersecurity services, cloud solutions, backup and disaster recovery, and strategic technology consulting.We are seeking an experienced Tier 2 Systems & Network Engineer who thrives in a fast-paced MSP environment and enjoys solving complex technical challenges while delivering exceptional customer service.MSP experience is strongly preferred. Candidates without managed services experience may not be considered.
Position OverviewAs a Tier 2 Systems & Network Engineer, you will work closely with our senior engineering team to support and maintain client environments. This role requires strong troubleshooting skills, excellent communication abilities, and hands-on experience with Microsoft, networking, security, virtualization, and business continuity technologies.You will regularly work within our technology stack, including:ConnectWise Manage (PSA)ConnectWise Automate (RMM)IT Glue Documentation PlatformMicrosoft 365Fortinet Security SolutionsUbiquiti UniFiDatto BCDRAcronis Cyber ProtectVMware and Hyper-VMicrosoft Server OS - AD/DCCYNETThe ideal candidate is customer-focused, organized, and capable of managing multiple priorities while maintaining a high level of professionalism.
ResponsibilitiesManage and support Windows Server environments (2016, 2019, and 2022)Administer Active Directory, Group Policy, DNS, DHCP, and file servicesSupport and troubleshoot Microsoft 365 environments, including Exchange Online, Teams, SharePoint Online, OneDrive, and Entra ID (Azure AD)Deploy, maintain, and troubleshoot VMware and/or Hyper-V environmentsConfigure and support Datto BCDR and Acronis Cyber Protect backup and disaster recovery solutionsManage and troubleshoot Fortinet firewalls, VPNs, VLANs, switching, and network infrastructureSupport Ubiquiti UniFi wireless and switching environmentsMonitor and respond to alerts generated through ConnectWise Automate and security monitoring platformsCreate, manage, and resolve service tickets within ConnectWise ManageMaintain accurate client documentation, passwords, procedures, and network information within IT GlueTroubleshoot system, network, cloud, and connectivity issues remotely and onsiteParticipate in client projects including migrations, upgrades, server deployments, Microsoft 365 migrations, and infrastructure refreshesEscalate and resolve complex technical issues while documenting solutions and proceduresDeliver exceptional customer service and maintain strong client relationshipsRequired Qualifications3+ years of experience in an MSP, IT consulting, or managed services environmentStrong experience with:Windows Server administrationActive DirectoryDNS and DHCPMicrosoft 365 administrationNetwork troubleshootingExperience configuring and supporting firewalls and VPN connectivityUnderstanding of TCP/IP, VLANs, routing, switching, and wireless networkingExperience with backup and disaster recovery solutions such as Datto, Acronis, or VeeamAbility to work independently and as part of a teamStrong written and verbal communication skillsExcellent customer service and client-facing abilitiesPreferred QualificationsExperience with:ConnectWise Manage (PSA)ConnectWise Automate (RMM)IT GlueFortinet Firewalls and Security SolutionsUbiquiti UniFiMicrosoft IntuneEntra ID (Azure AD)Cloud migrations and Microsoft 365 deploymentsPowerShell scripting and automationVMware and Hyper-V virtualizationIndustry certifications such as:CompTIA Network+CompTIA Security+Microsoft CertificationsFortinet NSE/FCP CertificationsVMware CertificationsBenefitsHealth Insurance contribution Life InsurancePaid Time OffReferral ProgramOngoing Training and Professional DevelopmentCareer Growth OpportunitiesEducationAssociate Degree or higher preferredEquivalent professional experience will be consideredExperience RequirementsVMware or Hyper-V: 4+ years preferredWindows Server Administration: 4+ years requiredMicrosoft 365 Administration: 3+ years requiredFortinet Firewalls & Network Infrastructure: 4+ years preferredActive Directory, DNS, DHCP, and File Services: 4+ years preferredConnectWise Manage and/or ConnectWise Automate experience preferredWhy Join Shield Logic?At Shield Logic, you'll work alongside experienced engineers supporting diverse client environments while expanding your expertise in cybersecurity, cloud technologies, networking, business continuity, and managed services. We invest in our team and provide opportunities for professional growth, certification advancement, and long-term career development.
Job is a non remote position - Shield Logic has an office space that we work out of in San Diego - hour hours are Monday-Friday 7am-5pm. We provide work shirts, laptop and a fun environment. xzbcwsv Apply today by submitting your resume and a brief cover letter outlining your experience, certifications, salary expectations, and career goals.