Customer Service Representative

Hiring: Customer Support Executive Location: Mumbai Job Responsibilities: Contact customers who have abandoned their shopping carts and assist them in completing their purchases. Follow up with customers whose orders are out for delivery to ensure a smooth delivery experience. Reach out to customers after successful delivery to collect feedback and encourage them to share product or service reviews. Handle customer queries professionally and provide timely support. Maintain accurate records of customer interactions and update the CRM system. Coordinate with internal teams to resolve customer concerns when required. Requirements: Excellent communication skills in Hindi and basic English. Strong interpersonal and customer handling skills. Basic computer knowledge and familiarity with CRM too