Technical Support & Business Development Executive

Sofmen Technologies Pvt. Ltd. · India

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Location: Indore |

Experience: 1–3 Years |

Shift: Night Shift | Full-Time

We are looking for a technically inclined Support Executive to handle international customers , resolve their queries through calls/messages/emails, and contribute to new customer acquisition and business growth .

• Handle international customer calls, messages and emails during the night shift.

• Understand and resolve customer queries related to the online platform/service.

• Provide basic technical support and troubleshooting to customers.

• Escalate technical issues to the appropriate team and follow up until resolution.

• Make cold calls and outbound calls to acquire new customers.

• Generate leads through calls, emails and online outreach .

• Follow up with prospects and maintain customer/lead information.

• Support marketing, customer engagement and branding activities .

• Coordinate with internal teams to ensure smooth customer service.

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• Technical/IT background is preferred.

• Excellent spoken and written English communication .

• Comfortable handling international customers over voice calls .

• Strong problem-solving and customer-handling skills.

• Comfortable with cold calling, lead generation and follow-ups .

• Basic understanding of software, websites, applications or technical troubleshooting .

• Knowledge of marketing and branding will be an added advantage.

• Basic accounts/accounting knowledge will be an added advantage.

• Comfortable working independently during night shifts .

• Graduate in BCA, B.Tech, B.Sc. (IT/CS), BBA, B.Com or a related field preferred.

Someone with a technical mindset + strong communication skills + customer support experience + willingness to make outbound calls . The candidate should be comfortable interacting with international customers and working during night hours.