Assistant Store Manager

ASSISTANT STORE LEADERCHICAGO, IL

All potential candidates should read through the following details of this job with care before making an application.
Serena & Lily is seeking an Assistant Store Leader to be part of the leadership team at our storefront in Chicago, IL.The Assistant Store Leader is responsible for assisting store leadership in establishing and maintaining client services, oversees and is accountable for the operation of a store ensuring maximum sales and profitability through merchandising, inventory, expense control, human resources management, and managing operating costs and shrinkage. This is a wonderful opportunity to be part of a team focused on cultivating client relationships through exceptional service and design support.We are looking for candidates who are available to work fulltime hours which may include weekends and some summer holidays. Our fulltime roles offer a generous benefits package, and additional perks.
RESPONSIBILITIES:Master, teach and hold team accountable for embodying and operating by the Serena & Lily Brand Ethos (Innovation, Style, Integrity, Optimism, Expressiveness, Confidence & Appreciation)Ensure Brand Expression is conveyed appropriately at all timesEnsure that each client and/or designer receives outstanding client service by providing a warm, friendly environment which includes greeting and acknowledging every client, maintaining outstanding standards, solid product knowledge and all other components of client serviceMaster and teach product knowledge and brand design inspirationCreate a warm, welcoming, inspiring on brand client experienceProvide relevant design advice, product knowledge and product recommendationsFollow up on all orders, order flow, receipt of goods, transfers and troubleshoot when necessary to solve any issuesManage associates in conjunction with the Store Leader in daily aspect of driving sales and running the businessAssist store leadership team in daily store operations, including opening, closing, banking, inventory receipt and transfersContribute to growing the client base, including designer outreachAssist in the leadership of merchandise stock levels, merchandise adjacencies and presentations; signing, and assortment in all departments; ensure selling floor is adequately stocked. Lead and maintain visual standards of the store, per home office directivesMaintain visual standards of the store, per home office directiveCoach, counsel and continually develop staff: works with Head of Retail Stores & Store Operations and Store Leader on potential employee terminationsAny other responsibilities as assigned by Leadership
QUALIFICATIONS:1-3 years of retail leadership experience, interiors/home furnishings field preferred or 1- 3 years as a Store Associate at Serena & LilyArchitecture or design experience preferredAbility to work in a team environmentStrong sense of personal styleProven ability to lead, motivate and inspire team to achieve excellenceProven ability to deliver excellent client service standard and ability to lead best practice implementationStrong communication and interpersonal skillsWillingness to ask questions and seek solutions; self - starterMicrosoft Windows proficiency, especially Word and ExcelEssential Physical Requirements:Ability to process information and merchandise through computer system and POS systemAbility to communicate with associates and clientsAbility to read, count and write to accurately complete all documentationAbility to freely access all areas of the store including selling floor, stock area, and register areaAbility to operate and use all equipment necessary to run the storeAbility to climb laddersAbility to move or handle merchandise throughout the store generally weighing 0-50 poundsAbility to work varied hours/days to oversee store operations
COMPENSATION:$65-75k depending on experience. This range represents the low and high end of the anticipated base salary range for this role. The actual base pay is dependent upon many factors, such as: experience, education, and skillsThe role is bonus eligibleEmployees (and their families) are covered by medical, dental, vision, and basic life insurance should they choose to participate in Serena & Lily’s benefits. xzbcwsv Employees can enroll in our company’s 401k plan. During the first year of employment, full-time employees accrue twenty-one days of PTO and seven paid holidays throughout the year