Technical operation executive

Responsibilities

Training Program Coordination : Manage training schedules and ensure smooth execution. Client Communication : Serve as the main point of contact, addressing client concerns and feedback. Automation Optimization : Identify and implement automation opportunities within training processes. Quality Assurance : Ensure training delivery and content meet company standards. Reporting & Analytics : Analyze data on training, automation, and client feedback for continuous improvement. Client Retention : Develop strategies to enhance client satisfaction and renewal rates. Collaboration : Work with sales, marketing, and product teams to align strategies with business goals. Process Improvement : Continuously enhance customer experience and internal processes. CRM Management : Optimize, configure, and maintain CRM systems (e.g., Salesforce, Hub Spot) and ensure data integrity. System Integration & Customization : Collaborate with IT to integrate CRM with other systems and customize features. Operational Efficiency : Streamline workflows, implement CRM automation, and generate actionable reports.

Qualifications: Education : Bachelor’s in Business, Information Systems, or related field. Experience : 2-3 years in CRM management or technical operations. CRM Expertise : Experience with CRM platforms (Salesforce, Hub Spot, Zoho). Technical Skills : Proficient in CRM tools, Excel, and data analysis. Familiarity with HTML/CSS or Java Script is a plus. Analytical : Strong ability to analyze CRM data and implement actionable insights. Process Improvement : Knowledge of workflow automation and continuous improvement practices. Certifications : CRM certifications (Salesforce, Hub Spot) are a plus.

Project Management : Experience managing CRM-related projects or process improvement.