Untitled Position

Kiaratech Solutions Limited · Bangalore, India

We’re Hiring | Product Support Engineer

Are you a Software Engineer who enjoys solving real-world technical problems and wants to work on an international product supporting manufacturing environments?

Kiara Tech Solutions is looking for an experienced Product Support Engineer to join our team in Navi Mumbai .

Role: Product Support Engineer

Location: Navi Mumbai – Work from Office

Experience: 4+ Years

Work Model: 24×7 Rotational Shifts | 9.5-hour shifts

Project: International / Manufacturing Technology Support

We’re ideally looking for someone with a Software Development background who can go beyond basic support and understand the technology behind the product.

You should have:

• 4+ years of experience in Software Development / Application / Product Support

• Strong knowledge of .NET/C#, Java, or similar programming languages

• Good hands-on knowledge of SQL & databases

• Strong troubleshooting and analytical skills

• Experience with application logs, incident management & root-cause analysis

• Excellent verbal & written communication skills – mandatory

• Ability to work effectively in a fast-paced 24×7 support environment

• Provide L1/L2 product & application support

• Troubleshoot application and database issues

• Analyse logs and identify root causes

• Work closely with development and technical teams

• Support deployments, testing & production environments

• Manage incidents and ensure SLA-driven resolution

• Communicate with international clients and stakeholders

• Maintain technical documentation and knowledge resources

✨ Work on an international technology project

✨ Opportunity to work with manufacturing & automation systems

✨ Continuous learning & upskilling

✨ Medical Insurance & EPF

✨ Night shift allowance & eligible overtime compensation

✨ Performance-based incentives

✨ 24 days paid holidays

Interested? We’d love to hear from you!

Send your updated CV to

Subject: Product Support Engineer – Navi Mumbai

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