Customer Support Technician

MC Machinery Systems, Inc. Job Description DUTIES & RESPONSIBILITIES: Understand and effectively explain the applications of various abrasives and material finishing techniques Perform machine installations and follow up to verify proper machine setup and alignment. Provide customer support via telephone for application and operational issues. Troubleshoot and resolve machine problems at customer sites to improve and enhance equipmentperformance. Develop technical documentation, including training manuals,workbooks,and sample projects forclassroom use. Provide handson training and support to customers and internal teams to ensurepropermachineoperationadherence to best practices. Diagnose and resolve machineperformanceissues. suffice inconsistenciesandprocessinefficiencies. Work closely wit