Educational Case Manager (Chinese mandarin-speaking)

This job is fully Remote! Clear and excellent ENGLISH and CHINESE (Mandarin) communication skills, technology skills, and organization skills, required. Responsibilities

The Educational Case Manager is integral to the success of Tutor Me Education by doing intakes with families/students, ,coordinating instructors, tracking student progress, and providing quality customer service
Actively support Tutor Me Education Regional Operations
Provide outstanding academic services to students and their families
Operate seamlessly in a virtual operating environment
Maintain Tutor Me Education operating standards including people, financial, and academic standards
Ensure delivery of programs and initiatives for our students and school district partners
Meet operational excellence standards
Provide virtual administrative support to Regional Operations including answering phones, managing daily business data, and creating/ managing schedules with students and teachers
Manage class schedules to effectively staff sessions and meet company efficiency and usage targets
Manage virtual tutoring sessions
Monitor all students’ academic progress
Help ensure flawless execution of programs and initiatives
Manage your own time in compliance with company and regulatory requirements
Conduct conferences with partner program directors to review progress, adjust academic plans, and renew enrollments
Other responsibilities – as required by the business
Relish building relationships with students and their families
Dedicated to meeting the expectations and requirements of internal and external customers
Fosters an environment of open communication with students and parents to ensure positive and effective conflict resolution
Requirements
Qualifications

~ Time management, planning, and prioritization
~ Ability to organize and manage multiple responsibilities successfully
~ Exhibits professional and approachable demeanor
~ Ability to prioritize and focus on key objectives, which may change from month to month
~ Effective communications both in virtual environments
~ Proficient in using all communication media including in person, phone, and video
~ Ability to build engagement and trust in virtual relationships, whether with customers or with team members
~ Works Well With Others
~ Learning agility – able to adapt to changes in work environment by changing behaviors as required
~ Able to acquire new skills as required
~ Ability to engage, manage and grow virtual relationships with customers, employees, and business partners (e.g. local schools)
~ Ability to manage remote teachers
~ Ability to work independently
~ High tolerance for ambiguity
~ Bachelor’s Degree required
~2-3 years progressive career growth
~ Experience working in a virtual operations and team environment
~ Bilingual in English and Spanish beneficial
~ Proficient in Microsoft Office and Google applications

Benefits
Fully Remote!
PTO
Etc.