Service Appointment Coordinator -AutoNation Honda OHare

We are seeking a detail-oriented and customer-focused Service Appointment Coordinator to assist customers via live phone calls. The ideal candidate will have strong verbal and written communication skills and ability for real-time problem solving. In this role, you will handle customer inquiries for the service departments in our dealerships, provide product or service information, resolve customer concerns, and ensure a positive customer experience with a focus on making service appointments. What are the day-to-day responsibilities? Respond promptly to incoming customer inquiries. Provide accurate information regarding products, services, policies, and promotions. Troubleshoot and resolve customer concerns efficiently. Maintain a professional, helpful, and friendly tone in all customer i