Charlotte - FT Call Center Agent 1- November
American Red Cross · North carolina, United States
FULL TIME
Job Description
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network?
You become a vital part of the world’s largest humanitarian network. You grow your career within a movement that matters, where success is measured in people helped, communities made whole. As you dedicate yourself to caring for others, you are embraced with generous compensation and benefits, and you become part of a community that cherishes and values you both professionally and personally.
Schedule prospective blood donors from a variety of sources by phoning individuals to make donation appointments.
Contact active or former blood donors to increase both the frequency of their donations and the number of donors at chapter offices or blood drives, to meet our collection goals
Coordinate reminder calls, follow-ups, log-in of data and maintenance of records.
Interact in a positive, proactive, and customer-focused manner with both internal and external customers, demonstrating care and compassion at all times
The aforementioned responsibilities of the Blood Donor Scheduler describe the general nature and level of work and are not an exhaustive list.
Sunday 11:30am- 8:30pm , Monday – Thursday 12pm- 8:30pm ( Friday & Saturday OFF)
Tuesday, Wednesday, Thursday 10:30am - 8:30pm, Friday 10am - 6pm and Saturday 10am - 2pm ( Sunday & Monday OFF)
Shift Differential
You will be eligible to participate in an incentive plan based on annual individual and organization performance.
High school diploma or equivalent required.
Minimum one year of telephone and customer service or telemarketing experience required.
Computer experience, excellent customer service and problem-solving skills required.
Effective verbal communication skills, the ability to work with potentially difficult customers, and comfort working in a fast-paced environment required
As a mission-based organization, we believe our team needs great support to do great work. Medical, Dental Vision plans
~ Health Spending Accounts & Flexible Spending Accounts
~ Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
~Employee Assistance
~ Disability and Insurance: Short + Long Term
~ Service Awards and recognition
The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws.
AmeriCorps, the federal agency that brings people together through service, and its partners — the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance — launched Employers of National Service to connect national service alumni with opportunities in the workforce. American Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations.
You become a vital part of the world’s largest humanitarian network. You grow your career within a movement that matters, where success is measured in people helped, communities made whole. As you dedicate yourself to caring for others, you are embraced with generous compensation and benefits, and you become part of a community that cherishes and values you both professionally and personally.
Schedule prospective blood donors from a variety of sources by phoning individuals to make donation appointments.
Contact active or former blood donors to increase both the frequency of their donations and the number of donors at chapter offices or blood drives, to meet our collection goals
Coordinate reminder calls, follow-ups, log-in of data and maintenance of records.
Interact in a positive, proactive, and customer-focused manner with both internal and external customers, demonstrating care and compassion at all times
The aforementioned responsibilities of the Blood Donor Scheduler describe the general nature and level of work and are not an exhaustive list.
Sunday 11:30am- 8:30pm , Monday – Thursday 12pm- 8:30pm ( Friday & Saturday OFF)
Tuesday, Wednesday, Thursday 10:30am - 8:30pm, Friday 10am - 6pm and Saturday 10am - 2pm ( Sunday & Monday OFF)
Shift Differential
You will be eligible to participate in an incentive plan based on annual individual and organization performance.
High school diploma or equivalent required.
Minimum one year of telephone and customer service or telemarketing experience required.
Computer experience, excellent customer service and problem-solving skills required.
Effective verbal communication skills, the ability to work with potentially difficult customers, and comfort working in a fast-paced environment required
As a mission-based organization, we believe our team needs great support to do great work. Medical, Dental Vision plans
~ Health Spending Accounts & Flexible Spending Accounts
~ Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
~Employee Assistance
~ Disability and Insurance: Short + Long Term
~ Service Awards and recognition
The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws.
AmeriCorps, the federal agency that brings people together through service, and its partners — the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance — launched Employers of National Service to connect national service alumni with opportunities in the workforce. American Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations.
Details
| Company | American Red Cross |
| Location | North carolina, United States |
| Type | FULL TIME |
| Niche | general |