Front Desk Agent

Job DetailsJob Location: Philadelphia, PA 19125Position Type: Part TimeSalary Range: $17.00 - $19.00 HourlyJob Purpose:

- The Front Desk Agent at Cescaphe Event Group is responsible for providing exceptional customer service to guests and clients, ensuring a seamless and welcoming experience. This role involves managing front desk operations, handling inquiries, and supporting event coordination to uphold the company's reputation for excellence in event management.

Key Responsibilities:

- Greet and welcome guests and clients in a professional and friendly manner.

- Manage front desk operations, including answering phone calls, responding to emails, and handling inquiries.

- Provide accurate information about events, services, and facilities offered by Cescaphe Event Group.

- Assist in coordinating event logistics and support the event planning team as needed.

- Maintain a clean and organized front desk area to ensure a professional appearance.

- Handle guest complaints or concerns with tact and escalate issues to the appropriate department when necessary.

- Process payments and manage reservations using the company's booking system.

- Ensure compliance with company policies and procedures, maintaining confidentiality and security of guest information.

- Collaborate with other departments to ensure seamless communication and service delivery.

- Perform other duties as assigned to support the overall success of the company and its events.

QualificationsRequired Education:

- High school diploma or equivalent is required.

- An associate degree in hospitality management or a related field is preferred but not mandatory.

Required Experience:

- Minimum of 1 year of experience in a front desk or customer service role within the hospitality industry.

- Experience with event management or working in an event planning environment is advantageous.

- Familiarity with hotel or event management software systems is preferred.

Required Skills and Abilities:

- Strong interpersonal and communication skills, with an emphasis on providing excellent customer service.

- Ability to multitask and manage time effectively in a fast-paced environment.

- Proficient in Microsoft Office Suite and capable of learning new software systems quickly.

- Detail-oriented with strong organizational skills.

- Ability to work independently as well as part of a team.

- Flexibility to work various shifts, including evenings, weekends, and holidays as required by event schedules.

- Professional appearance and demeanor, with a positive attitude and a commitment to maintaining a welcoming environment for guests.