CALL CENTER OPERATOR

Call Center OperatorCG Pediatrics - Casa Grande, AZ 85122OverviewPosition Type: Full-time Job Shift 8am-5pm M-F; Rotating Sat 8am-12:30pmDescriptionPatient Support – Connect, Schedule, and Care!We're looking for a Call Center Operator to do more than answer calls—they schedule appointments, assist patients, and support providers every day.What You'll Do:Answer calls, schedule appointments, and coordinate care across Family Practice, Pediatrics, and OB/GYNAssist patients with portal registration, refill requests, and general questionsRoute calls, take messages, and provide personalized support to patients and providersEnsure accurate patient information and maintain HIPAA complianceSupport staff with scheduling overflow and special patient needsKnowledge, Skills, & Abilities:Comfortable using multi-line phone systemsBilingual (English/Spanish) preferred, but not requiredComputer literate, organized, and able to thrive in a fast-paced environmentEducation & Experience:High School diploma or equivalentExperience using multi-line phone systemsCompensation: $16.50/hour flat + opportunity for bonus if call metrics are met or exceededWhy You'll Love Working Here:Great Company Culture – supportive, collaborative teamWork/Life Balance – work stays at work!Time Off – 2 weeks PTO, 10 paid holidays, and sick timeHealth Benefits – medical (HSA/FSA), dental, vision, life, short- & long-term disabilityFuture Planning – 403(b) retirement planThis role is perfect for someone who loves helping patients and being the friendly, reliable link between patients and providers.