Retail & Customer Support Associate

Company Description Wynwood Dog Food Co. has grown from humble beginnings into a leading provider of fresh, veterinarian-formulated therapeutic diets trusted by veterinary professionals nationwide. As innovators in the pet nutrition industry, we are committed to improving pet health through science-backed, fresh food solutions. We offer opportunities for professional growth and the chance to make a meaningful impact on the future of pet health. About the Role This is a blended retail and customer support position that combines core Retail Associate responsibilities with customer service support. You will manage day-to-day store operations, including assisting customers, processing transactions, maintaining inventory, and ensuring the store remains organized and welcoming. You will also serve as a key point of contact for customers who need assistance with their orders, deliveries, or product-related questions. In addition to supporting customers in the store, you will handle inbound and outbound calls and emails related to orders, delivery updates, product questions, and issue resolution. This position requires strong communication skills and the ability to balance in-store interactions with customer support responsibilities throughout the day. You will collaborate closely with other store locations and our headquarters teams, including retail, fulfillment, and production. This role is ideal for someone who is self-sufficient, adaptable, and comfortable communicating across multiple channels. The right candidate will be willing to learn our products and develop the knowledge needed to confidently speak about the fundamentals of pet health and nutrition. This is not a passive retail role. It requires active communication, problem-solving, customer education, and ownership throughout the day. Responsibilities experience in the pet, veterinary, or food industries is a plus Demonstrated ability to work independently and take ownership of responsibilities in a single-coverage environment Strong written and verbal communication skills, including the ability to communicate professionally in person, by phone, and through email Ability to manage multiple priorities, including assisting in-store customers while responding to customer support inquiries Highly organized, with strong time-management skills and attention to detail Proactive, solutions-oriented mindset with the ability to problem-solve and make decisions confidently Ability to collaborate effectively with multiple teams and store locations Comfortable using POS systems, iPads, email, and customer support tools; Shopify experience is a plus Passion for dogs and an interest in pet health and nutrition Position Details Job Type: Part-time Schedule: Part-time shifts are scheduled within the store’s operating hours based on business needs and employee availability. Weekend availability is required. Additional time may be required for opening and closing responsibilities. Monday through Saturday: 10:00 a.m. to 7:00 p.m. Sunday: 12:00 p.m. to 5:00 p.m. Location: 3842 N Federal Hwy, Fort Lauderdale, FL 33308 Work Location: In person Physical Requirements Ability to lift up to 50 lbs Ability to stand for extended periods Ability to bend, kneel, and use a ladder as needed Additional Information Independent, single-coverage work environment Exposure to dogs Benefits Employee discount