Automation manager

Responsibilities

Establish team goals, priorities, and delivery roadmaps aligned with business objectives Lead, mentor, and develop a multidisciplinary team, driving high performance, capability growth, and effective resource utilization Apply Agile principles and actively participate in Agile ceremonies Own end-to-end delivery of automation initiatives from requirements and design through deployment and value realization Lead the design and implementation of automation solutions to improve operational efficiency and service reliability Apply broad technical expertise to mentor and guide teams in developing scalable and effective automation capabilities Drive continuous improvement across ITSM platforms and workflows to enhance performance, reduce inefficiencies, and improve resolution outcome Design scalable, reusable automation frameworks; establish and enforce development standards and governance to ensure security, reuse, and maintainability Project Management including planning of deliverables, resource planning, costing/estimation, risk management, change request management, project status and reporting. Analyze complex operational problems and translate them into innovative automation solutions; apply root-cause analysis and design thinking to solve problems cost-effectively Practice and coach the team on problem-solving approaches, code quality standards, and architectural principles; develop strong technical opinions to guide design decisions Engage with clients and stakeholders to understand operational challenges; facilitate discovery sessions to identify automation opportunities and build implementation roadmaps Ensure seamless collaboration with application teams, engineering, Dev Ops, and business stakeholders to align priorities and remove blockers Present automation outcomes, business benefits, and ROI to leadership and clients; maintain transparency through regular status updates, dependencies, risks, and issues Perform data analysis to identify repetitive operational issues and design solutions to prevent recurrence Conduct buy vs. build analysis and vendor evaluations; recommend technology adoption based on business requirements and organizational fit Identify and manage technical, security, and compliance risks; ensure solutions meet organizational standards Ensure automation solutions are scalable and reliable to meet current and future organizational needs Promote continuous improvement; capture learnings from retrospectives and evaluate emerging technologies to enhance team capability and efficiency Provide post-implementation support and troubleshooting to optimize deployed solutions

Experience & Skill Requirements

Experience

15+ years in IT Operations, Managed Services, or Automation/Engineering 12+ years leading automation or development teams in Agile environments Experience with Ansible, Python, Power Shell, Java Script/Type Script, Java, or. NET Strong knowledge of API integrations and CI/CD pipelines Familiarity with Git-based source control such as Git Hub, Git Lab, or Bitbucket Working knowledge of Linux, Windows, network, and storage environments

Certifications & Skills

Required

ITIL v3 / ITIL 4 Foundation Agile / Delivery: PMP, CSM, or PSM Expertise in at least one of these areas: ITSM: Service Now, Jira Service Management, BMC Helix Observability: Datadog, Dynatrace, Splunk Automation: Ui Path, Power Automate, Automation Anywhere Ia C / Dev Ops: Ansible, Terraform, Cloud Formation, Puppet, Chef

Preferred

Service Now – CSA / CAD / CIS

Cloud: AWS or Azure