AVP Professional Services

PHC Partners · Gurugram, India

Job Description

We are seeking an experienced and dynamic AVP of Professional Services to lead our growing Professional Services team

.The ideal candidate will have a proven track record of successfully leading professional services functions in the SaaS industry

,ensuring our clients receive exceptional service and are set up for long-term success. This role will be pivotal in driving customer adoption, increasing retention, and delivering measurable value through expert-led service engagements

.You will manage the delivery of high-quality services to our clients, which includes implementation, training, consulting, and strategic guidance. As the Director, you will collaborate closely with product, engineering, sales, and customer success teams to align client needs with the company’s strategic goals

.
What You Will Be Doin

g:
Leadership & Team Manageme

• nt:Lead and develop a high-performing Professional Services team, fostering a culture of excellen

ce,accountability, and continuous improveme

• nt.Provide coaching, mentorship, and career development to professional services leaders and project manage

rs.
Client Delivery & Succ

• ess:Oversee the successful delivery of project implementations, and post-implementation services for clie
• nts.Drive the adoption of the company's SaaS solution and ensure projects are completed on time, within budget, and to the highest standa

rds.
Strategic Planning & Process Improve

• ment:Collaborate with internal teams (sales, Account management, product, and customer success) to shape the company’s service offerings and roa
• dmap.Identify opportunities for service automation, process efficiency, and innovation to improve service delivery and scalabi

• lity.
  Financial Mana
• gementCustomer Advocacy & Collabo
• rationReporting & M

etrics
Key Skills & Competen

• cies :-Leadership & Team Management - Strong people management skills, with a proven experience of managing diversified teams/verticals globally, and also to lead, and develop high-performance
• teams.Project & Program Management - Proficient in project management methodologies (Agile, Waterfall, etc.) and tools (Wrike, Jira, Asana, Trello,
• etc.).Client Relationship Management - Exceptional interpersonal skills and the ability to build strong relationships with clients and stakeh
• olders.SaaS Expertise & Technical Acumen - Deep understanding of SaaS solutions, cloud technology, and enterprise software deployments. Ability to translate technical features and capabilities into business outcomes for c
• lients.Financial & Resource Management - Experience with budgeting, forecasting, and managing professional services fina
• ncials.Process Improvement & Innovation - Proven track record of improving and scaling service delivery processes through digital transformation initi

atives.
What You Need For This P

• osition:Bachelor’s degree in Business, Information Technology, or a related field (or equivalent expe
• rience).20+ years of experience in professional services, with at least 5 years in a leadership p
• osition.Proven track record in leading SaaS implementations and customer success init
• iatives.Experience working with cross-functional teams (sales, product, engineering) in a fast-paced SaaS envi
• ronment.PMP, ITIL, or other relevant certifications are
• a plus.Strong understanding of SaaS business models and subscription-based s