End-User Support Manager

End-User Support Manager Starting Salary: $53,742 - $75,238 Qualifications: Bachelor's degree in Computer Science or related field, or comparable experience managing information technology end-user support staff and systems. Minimum 3 years of experience in technology field supporting and managing end-user support staff and systems. Excellent communication skills. Satisfactory work record tracking reports of lost and theft, and device issues or problems while maintaining a proactive approach to prevent recurring issues. 8. Vendor Communication: Collaborate with external technology vendors and partners to ensure the timely delivery of services and adherence to service level agreements when required. 9. End-User Training: Recommend training programs to enhance end-user knowledge and skills, promoting self-service capabilities and reducing support ticket volume. 10. User Satisfaction: Continuously measure and improve end-user satisfaction through surveys, feedback mechanisms, and effective communication. 11. Device Parts Management: Manage the technology device parts needed for facilitating device repairs ensuring optimal resource allocation and cost control. 12. Phone Systems Support: Provide end-user support for phone system usage, extension assignments, and troubleshooting support. 13. All other duties, tasks, and responsibilities as assigned by the Technology Network / Infrastructure Manager or Director of Technology.