Senior Product Specialist | L2 Tech support

Description Provide second-level technical support for the Flight Plan Manager application, including monitoring, operations, maintenance, and deployments. Diagnose and resolve complex customer-reported issues through log analysis, application tracing, and data investigation. Maintain clear, proactive communication with customers, particularly during high-severity incidents. Collaborate with engineering, product, and sales teams to deliver effective technical solutions. Support application configuration and implementation of technical solutions for existing customers. Document issues, resolutions, and technical procedures to enhance internal knowledge and operational efficiency. Identify and escalate issues when necessary, engaging management as appropriate. Contribute to the team developm