H

About the Role

\n

We are seeking a highly organized, customer-centric, and strategic Pavilion Manager to lead the operations, governance, and end-to-end client engagement experience for the HCLTech Chennai Pavilion. This role will be responsible for delivering world-class executive briefing experiences, ensuring operational excellence, driving stakeholder alignment, and showcasing HCLTech's capabilities through immersive, outcome-oriented client journeys.

\n

The ideal candidate will combine strong program management, client engagement, storytelling, operations, and cross-functional stakeholder management skills to create memorable client experiences that support business growth and strategic relationships.

\n

Key Responsibilities

\n

Pavilion Operations & Governance

\n

\n
• Own the day-to-day operations of the Chennai Pavilion and ensure it remains client-ready at all times.
\n
• Establish and manage governance frameworks, operating rhythms, SOPs, readiness processes, checklists, and escalation mechanisms.
\n
• Maintain operational excellence across briefing areas, demo pods, collaboration zones, digital displays, and visitor-facing environments.
\n
• Ensure compliance with HCLTech security, facilities, branding, visitor management, and client confidentiality standards.
\n
• Partner with Facilities, Security, IT, AV, and support teams to ensure seamless pavilion operations.
\n
• Maintain a comprehensive readiness calendar covering demos, content, branding, housekeeping, technology, and visitor logistics.
\n

\n

Booking, Calendar & Utilization Management

\n

\n
• Manage pavilion bookings, engagement schedules, and visit pipelines through designated intranet platforms.
\n
• Coordinate briefing sessions, walkthroughs, demo allocations, and SME participation.
\n
• Prioritize pavilion utilization across strategic client visits, executive engagements, industry delegations, and leadership interactions.
\n
• Publish weekly and monthly utilization plans and engagement calendars.
\n
• Resolve scheduling conflicts and manage resource dependencies efficiently.
\n
• Drive optimal utilization while maintaining a premium client experience.
\n

\n

Client Visit Planning & Execution

\n

\n
• Serve as the single point of contact for all pavilion-led client engagements.
\n
• Partner with Sales, Account, Delivery, and Industry teams to understand business objectives and visit outcomes.
\n
• Design curated client journeys aligned to industry priorities, business challenges, and strategic opportunities.
\n
• Coordinate agendas, walkthrough sequences, demonstrations, executive discussions, and experience flows.
\n
• Organize pre-visit rehearsals, dry runs, and presenter readiness sessions.
\n
• Ensure all content, demos, branding elements, and digital assets are validated before every engagement.
\n
• Manage the complete visitor experience from arrival through post-visit closure.
\n

\n

Experience Design & Strategic Storytelling

\n

\n
• Create engaging, differentiated, and outcome-focused client experiences showcasing HCLTech capabilities and innovation.
\n
• Align pavilion narratives with client priorities, industry trends, and strategic account objectives.
\n
• Maintain consistency of messaging across presentations, demos, executive discussions, and SME interactions.
\n
• Collaborate with Marketing, Experience Design, business units, and capability teams to continuously refresh storytelling and engagement formats.
\n
• Introduce innovative experience models, digital storytelling approaches, interactive showcases, and executive briefing modules.
\n

\n

Stakeholder Management & Orchestration

\n

\n
• Coordinate with diverse stakeholders to ensure flawless execution of client engagements, including:
\n
• Sales Teams
\n
• Account Teams
\n
• Delivery Leadership
\n
• Industry Leaders
\n
• Practice & Capability Teams
\n
• SMEs and Demo Owners
\n
• Marketing & XDMT Teams
\n
• Facilities, Security, IT & AV Teams
\n
• External Vendors and Service Partners
\n
• Drive accountability, timelines, ownership, and alignment across all stakeholders.
\n
• Manage escalations and last-minute changes with agility and professionalism.
\n

\n

Demo, Content & Digital Asset Management

\n

\n
• Maintain a centralized inventory of demos, use cases, presentations, videos, digital assets, and interactive experiences.
\n
• Ensure all demo environments and technology showcases remain current, functional, and relevant.
\n
• Lead content refresh cycles in collaboration with marketing and business stakeholders.
\n
• Maintain version control for all visitor-facing content and presentation materials.
\n
• Ensure alignment with HCLTech branding, positioning, and strategic messaging.
\n

\n

Technology & Infrastructure Management

\n

\n
• Oversee pavilion technology infrastructure including AV systems, collaboration tools, interactive displays, demo stations, and presentation equipment.
\n
• Coordinate preventive maintenance, technical testing, and issue resolution with IT and AV teams.
\n
• Ensure technology readiness and business continuity plans are in place for all critical engagements.
\n
• Support upgrades, enhancements, and introduction of new experience technologies.
\n

\n

Reporting & Analytics

\n

\n
• Develop and maintain dashboards to measure pavilion performance and impact.
\n
• Track metrics including:
\n
• Client Visits
\n
• Pavilion Utilization
\n
• Visitor Volume
\n
• Strategic Account Participation
\n
• Industry Representation
\n
• Demo Usage
\n
• SME Engagement
\n
• Client Feedback & CSAT
\n
• Repeat Usage Metrics
\n
• Publish weekly, monthly, and quarterly executive reports.
\n
• Generate actionable insights to improve adoption, engagement quality, and business outcomes.
\n

\n

Vendor, Budget & Service Management

\n

\n
• Support budget planning, vendor governance, and expense tracking.
\n
• Manage external partners supporting branding, maintenance, fabrication, content updates, and AV services.
\n
• Monitor service quality, adherence to SLAs, and overall vendor performance.
\n
• Drive cost-effective operations while maintaining premium experience standards.
\n

\n

Continuous Improvement & Innovation

\n

\n
• Continuously enhance pavilion experiences through innovation, benchmarking, and stakeholder feedback.
\n
• Identify emerging trends in Executive Briefing Centers, Innovation Hubs, and Customer Experience Centers.
\n
• Recommend new demo themes, engagement models, storytelling approaches, and digital experiences.
\n
• Lead periodic refreshes of pavilion content, layouts, operational processes, and visitor journeys.
\n

\n

Preferred Qualifications

\n

\n
• Bachelor's degree in Business, Marketing, Communications, Hospitality, Operations, Technology, or related field.
\n
• 8+ years of experience in Executive Briefing Centers, Customer Experience Centers, Client Engagement, Program Management, Operations Management, Marketing, or related functions.
\n
• Strong stakeholder management and executive communication skills.
\n
• Experience managing senior client visits and executive engagements.
\n
• Proven ability to coordinate cross-functional teams and complex schedules.
\n
• Knowledge of event management, customer experience design, briefing center operations, or innovation center environments.
\n
• Strong analytical, planning, organizational, and problem-solving skills.
\n
• Proficiency in reporting tools, collaboration platforms, and presentation technologies.
\n

\n

Success Measures

\n

\n
• Exceptional client experience and satisfaction scores.
\n
• Increased pavilion utilization and strategic account engagement.
\n
• Operational excellence and readiness compliance.
\n
• Strong stakeholder satisfaction and collaboration.
\n
• Timely delivery of high-impact executive briefings and client visits.
\n
• Continuous improvement in pavilion storytelling, content relevance, and business impact.
\n