Tcoe manager

TCOE Delivery Manager (Banking Quality Engineering & Testing Services)

About Quality Kiosk Technologies
Quality Kiosk Technologies is a globally recognized leader in Quality Engineering and Digital
Transformation, ranked among the world's largest independent QE firms. With a workforce of 4,000+
professionals, we partner with 300+ global enterprises across 25+ countries, delivering mission-critical
quality solutions across Banking, Financial Services, Insurance, Telecom, Retail, E-commerce,
Automotive, and Government sectors. Our deep-rooted expertise in BFSI is demonstrated through
engagements with leading institutions such as HDFC Bank, ICICI Bank, SBI, Kotak Bank, DBS, Citibank,
Commercial Bank of Dubai, RAK Bank, FAB, ADCB, Saudi Awwal Bank, Bank of the Philippine Islands,
Prudential, Manulife, AIA, and CRISIL, alongside marquee global enterprises like Reliance Industries,
Vodafone, Tata Group, Toyota, and Government entities including NPCI, GSTN, and UAE Ministry of
Finance.
Trusted by over 50 Fortune 100 companies in India and 18 global Fortune 500 enterprises, and
recognized by leading analyst firms such as Gartner, Forrester, and Everest Group, Quality Kiosk operates
at the intersection of scale, technology, and domain-led innovation. We drive large-scale digital
transformation programs with a sharp focus on AI-led quality engineering, automation, customer
experience, and resilience, enabling enterprises to deliver seamless, secure, and high-performing digital
ecosystems globally

Role Overview
We are seeking an experienced TCOE (Testing Center of Excellence) Delivery Manager with deep
expertise in Banking Technology, Core Banking Platforms, Payments, Microfinance Systems, Test
Management, and Large-Scale Quality Engineering Programs.
The ideal candidate will possess strong leadership capabilities, extensive banking domain knowledge, and
proven experience managing end-to-end testing engagements across complex transformation initiatives.
The role requires ownership of delivery governance, stakeholder management, testing strategy, quality
assurance, risk management, and overall delivery accountability across multiple banking programs.
This position will play a critical role in partnering with business, technology, and operations teams to ensure
successful delivery of enterprise-wide testing and quality engineering initiatives.

Ideal Candidate Profile
A highly accomplished Testing and Quality Engineering leader with:

15+ years of overall experience in Software Testing and Quality Engineering. 10+ years of Banking Domain experience. 6-9 years of experience across Core Banking, Payments, and Microfinance platforms. Strong background in Test Management and TCOE governance. Proven success managing large-scale banking transformation programs. Extensive experience leading geographically distributed testing teams and stakeholder groups.

Key Responsibilities
TCOE Governance & Delivery Management
• Own end-to-end delivery accountability for testing engagements and quality engineering
initiatives.

Drive Testing Center of Excellence (TCOE) governance across programs and portfolios. Define testing strategy, governance frameworks, quality processes, and delivery standards. Ensure successful planning, execution, monitoring, and closure of testing programs. Establish quality metrics, governance dashboards, and executive-level reporting mechanisms. Ensure alignment of testing activities with business objectives and regulatory expectations.

Delivery Leadership
• Manage large-scale testing programs covering Core Banking, Payments, Mobile Banking, Digital
Banking, and Microfinance solutions.

Lead SIT, UAT, Regression, Integration, and End-to-End testing initiatives. Drive defect governance, quality assurance, and risk management practices. Monitor delivery performance, quality metrics, release readiness, and program health. Ensure timely delivery while maintaining quality and compliance standards. Take complete ownership and accountability for delivery outcomes.

Stakeholder Management
• Build strong partnerships with Business, Technology, Program Management, Vendor, and
Operations teams.

Manage multiple senior stakeholder groups across banking and technology functions. Present testing status, risks, mitigation plans, and quality insights to senior leadership. Drive decision-making through effective communication and governance forums. Act as the primary point of contact for all testing and quality-related matters.

Banking Quality Assurance

Provide strategic guidance on banking testing methodologies and quality frameworks. Review business processes, customer journeys, and regulatory requirements. Ensure testing coverage across:

o Core Banking
o Payments
o Microfinance
o Digital Banking
o Regulatory and Compliance Requirements

Lead risk assessments and quality reviews throughout the program lifecycle. Test Management & Governance Define test strategies, test plans, estimations, schedules, and resource allocations. Drive defect management lifecycle and test execution governance. Oversee test environment management and release planning activities. Monitor quality metrics and testing effectiveness. Implement continuous improvement initiatives across testing processes. Establish best practices across delivery teams.

Leadership & Team Management

Lead and mentor Test Managers, Test Leads, Business Test Teams, and Quality Engineers. Build high-performance testing teams and quality-driven culture. Conduct delivery reviews, coaching sessions, and capability-building initiatives. Guide teams on process improvements, governance compliance, and delivery excellence. Foster collaboration across Business, Development, QA, Dev Ops, and Vendor teams.

Required Skills
Experience

15+ years of overall Testing and Quality Engineering experience. 10-12 years of Banking Domain experience. 6-9 years of Core Banking, Payments, or Microfinance experience. Proven experience managing enterprise-scale testing engagements. Strong background in Banking IT transformation programs. Demonstrated success leading Testing Center of Excellence (TCOE) functions.

Banking Domain Expertise
Strong understanding of:

Indian Banking IT Landscape Core Banking Systems Payments & Transaction Banking Digital Banking Platforms Microfinance Solutions Retail Banking Corporate Banking Regulatory & Compliance Testing End-to-End Banking Journeys

Testing & Quality Engineering
Strong expertise in:

Test Management Quality Engineering Test Strategy & Planning Defect Management Risk-Based Testing Governance & Reporting Release Management UAT Management Integration Testing End-to-End Testing Quality Metrics & KPIs TCOE Operations

Tools & Technologies
Strong hands-on experience with:

Jira Xray Test Management Tools Defect Tracking Systems Reporting & Dashboarding Tools SQL (Preferred)

Stakeholder Management
Proven expertise in:

Multi-Stakeholder Management Executive Governance Reviews Client Engagement Program Steering Committees Vendor Coordination Cross-Functional Team Leadership Escalation Management

Delivery & Governance
Strong experience with:

Program Delivery Management TCOE Governance Quality Governance Risk Management Resource Planning Capacity Planning Delivery Assurance Program Reporting Quality Reviews Continuous Improvement Initiatives

Preferred Skills

Experience managing large BFSI transformation programs. Exposure to Digital Banking modernization initiatives. Experience working with multiple banking products and channels. Understanding of Agile delivery methodologies. Exposure to Automation Testing and Quality Engineering transformation programs. Experience handling offshore and distributed delivery teams.

Soft Skills

Excellent communication and leadership skills. Strong stakeholder and relationship management capabilities. Exceptional analytical and problem-solving abilities. Executive presentation and reporting skills. High level of accountability and ownership. Strong decision-making and governance capabilities. Ability to influence senior business and technology leaders.

Preferred Domain
Banking | Core Banking | Payments | Microfinance | Digital Banking | Retail Banking | Corporate
Banking | Financial Services
Mandatory Screening Criteria
15+ Years Overall Experience
10-12 Years Banking Domain Experience
6-9 Years Core Banking / Payments / Microfinance Experience
Strong Understanding of Indian Banking IT Landscape
10+ Years Test Management Experience
5-7 Years Stakeholder Management Experience
4-6 Years Jira Defect Management Experience
TCOE Governance & Delivery Management Experience
Strong Executive Stakeholder Management Skills
Overall Delivery Ownership & Accountability Experience
Large Banking Transformation Program Experience