Managing Director US

Business of Home · New york, United States

The Managing Director is the most senior person in the US business, responsible for its performance, people and reputation. You will lead the Heads of Design and Business Development, working closely with UK leadership and the operations team so every project meets the standard Plain English is known for. Being hands-on in a small, close team, the right person is as comfortable reviewing a kitchen scheme or walking a client through the showroom as with a sales forecast or a budget.

What you will do:

Leadership

• Set direction and priorities for the US business and represent the owners day-to-day.
• Develop the Heads of Design and Business Development, setting clear objectives and holding them accountable. Build the team and structure the US needs for its next stage of growth, with a culture of clear expectations and a shared pride in the product.
• Develop a long-term growth plan for the US with the owners, including new revenue streams and potential showroom expansion.

Sales and commercial performance

• Own the annual US sales target and budget, tracking pipeline, forecasting and conversion. Share sales strategy with the Head of Design.
• Own pricing and margin on US projects, approving discounts within agreed limits.

Design and clients

• Set and protect the US design standard, reviewing key schemes so work reflects the brand as Katie and Tony define it.
• Own escalations, complaints and disputes through to resolution.

Showrooms and marketing

• Take overall responsibility for the New York and Los Angeles showrooms -- how they are staffed, presented and run.
• Set global marketing strategy with Head of Business Development.
• Represent Plain English in the US design community, building relationships with architects, designers and trade partners.

Finance and people

• Work with Finance Director on budgets, cash and collections, reviewing monthly management accounts and approving spend.
• Act as senior point of authority on US people matters.