L2 Atlassian Cloud Administrator

Buxton Consulting · India

L2 Atlassian Cloud Administrator – Jira, Confluence, JSM & Xray

Location: Bangalore, India – Onsite 3-4 days a week

Support Hours: IST zone

Company Name : Buxton Consulting

Company Name: Xperi

Position Overview

We are looking for a hands-on L2 Atlassian Cloud Administrator with strong experience supporting Jira Cloud, Confluence Cloud, Jira Service Management (JSM), and Xray in an enterprise environment.

This is primarily an operational and administration-focused position. The resource will support day-to-day Jira/Atlassian activities, handle customization requests, create and configure new projects, maintain workflows and configurations, and independently troubleshoot L2-level issues.

The ideal candidate should be comfortable working in a production environment with minimal supervision and should have strong practical knowledge of the Atlassian Cloud ecosystem.

Key Responsibilities

• Provide day-to-day L2 administration and production support for Jira Cloud, Confluence Cloud, and JSM.
• Create, configure, and maintain Jira projects based on business and project requirements.
• Design, modify, and support Jira workflows and workflow schemes.
• Configure and maintain custom fields, screens, issue types, permission schemes, notification schemes, filters, dashboards, and related Jira configurations.
• Support JSM configurations, workflows, request types, queues, and other service-management requirements.
• Handle ongoing Jira customization and enhancement requests from business and technical teams.
• Administer and support Xray within Jira for project and test-management requirements.
• Troubleshoot Jira, Confluence, JSM, and Xray issues and provide timely resolution.
• Develop and maintain Jira automation rules.
• Use Jira REST APIs for data retrieval, automation, and integration-related activities.
• Write or maintain basic scripts to interact with Jira REST APIs and retrieve information required for reporting, work planning, and roadmap-related processes.
• Support the Atlassian Cloud environment following the organization's recent Cloud migration.
• Work closely with business, engineering, QA, and other technical teams to translate requirements into appropriate Jira configurations.
• Maintain documentation for Jira configurations, processes, workflows, and operational procedures.

Required Skills

• Strong hands-on Jira Cloud administration experience.
• Strong Confluence Cloud administration experience.
• Hands-on experience with Jira Service Management (JSM) .
• Strong hands-on Xray experience is mandatory.
• Solid experience creating and configuring Jira projects from scratch.
• Strong understanding of Jira workflows, schemes, custom fields, screens, permissions, notifications, and related configurations.
• Experience supporting Jira in an enterprise production environment.
• Experience with Jira automation.
• Working knowledge of Jira REST APIs .
• Basic scripting/programming knowledge, preferably Python , sufficient to work with REST APIs and automate Jira-related activities.
• Strong troubleshooting and problem-solving skills.
• Ability to independently handle L2 administration and support activities with minimal supervision.
• Good communication skills.

Preferred Experience

• Experience supporting Atlassian environments following a Server/Data Center-to-Cloud migration.
• Exposure to Jira Cloud migrations and post-migration support.
• Experience with enterprise Jira integrations.
• Familiarity with CI/CD environments and Jira's interaction with engineering tools.
• Exposure to Tempo is beneficial but deep Tempo expertise is not the primary requirement for this position.

Ideal Candidate

The ideal candidate is a strong hands-on Atlassian administrator rather than a developer or architect . The person should be comfortable owning daily Jira/Confluence/JSM operations, handling customization requests, creating projects and workflows, supporting Xray, and independently resolving L2 production issues.

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Important Technical Clarifications

Xray: Xray is a minimum requirement for this position. Candidates should have genuine hands-on experience working with Xray within Jira. General exposure to Xray or simply integrating Jira with Xray is not sufficient.

Python: Advanced Python development is not required. Candidates should understand basic programming and be capable of developing or maintaining scripts that make REST API calls to Jira and retrieve/process information.

ScriptRunner: ScriptRunner is not a primary requirement. The environment is moving away from ScriptRunner toward Python/API-based scripting.