International Customer Support - Travel or aviation

PineQ Lab Technology · Gurugram, India

Ability to communicate with our global customers in both written and spoken English within the corporate environment.

About the Role

Provide exceptional customer support through phone calls, emails, and chats.

Responsibilities

• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods/tools.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Follow communication procedures, guidelines and policies.

Qualifications

• Proficiency in strong verbal and written communication.
• Need experience in the customer support domain for this role.
• Graduates and undergraduates can both apply.
• 6 months' customer support experience is mandatory.

Required Skills

• Strong verbal and written communication skills.
• Experience in customer support in travel process or aviation.

Preferred Skills

• Ability to build relationships with customers.
• Problem-solving skills.

Pay range and compensation package

Details regarding pay range or salary or compensation are not provided.

Equal Opportunity Statement

We are committed to diversity and inclusivity in our hiring practices.