Insurance Customer Service Representative/Producer

Are you an experienced insurance professional who enjoys helping clients but also has an interest in writing new business?

Interested in learning more about this job Scroll down and find out what skills, experience and educational qualifications are needed.
We are looking for an Insurance Customer Service Representative / Producer to join our independent insurance agency. This is a great opportunity for someone who enjoys building relationships with clients, managing their day-to-day insurance needs, and identifying opportunities to provide additional coverage.
As an independent agency, we represent multiple insurance companies, allowing us to offer our clients a variety of coverage and pricing options. You will have the opportunity to work with both personal and commercial insurance clients and develop long-term relationships.
The Position The primary focus of this position will be customer service and account management, including assisting clients with policy changes, renewals, certificates, billing questions, claims, and coverage questions.
We are also looking for someone who is comfortable with the sales side of insurance and can identify opportunities to quote and write new business. You do not need to be a high-pressure salesperson. We are looking for someone who can build trust with clients, understand their insurance needs, and recommend appropriate coverage.
ResponsibilitiesProvide exceptional day-to-day customer service to personal and commercial insurance clientsHandle policy changes, endorsements, certificates, billing questions, and coverage questionsProcess applications, policy changes, renewals, and cancellationsQuote and write new personal and commercial insurance businessDevelop new business through existing client relationships, referrals, networking, and other opportunitiesCommunicate with multiple insurance carriers regarding underwriting and policy issues
QualificationsIllinois Property & Casualty Insurance License required or preferredExperience xzbcwsv with personal lines and/or commercial insuranceStrong customer service and communication skillsAbility and willingness to quote and write new businessStrong attention to detail and organizational skillsProfessional, friendly, and confident when communicating with clientsExperience with an agency management system and insurance company rating systems preferred
What We Offer
Competitive salary based on experienceCommission opportunities for new and renewal businessAccess to multiple insurance carriersHybrid schedulePTO and Paid HolidaysSupportive and professional team