Operations Executive

Level 3 BOS · India

We are looking for a proactive and detail-oriented Operations Executive to oversee and support night shift operations for U.S.-based facilities from our back-office operations center. This role demands strong English communication skills, effective remote coordination abilities, and a problem-solving mindset. The selected candidate will be responsible for monitoring overnight activities, managing vendor coordination, handling escalations, and ensuring seamless operations during non-business hours.

Key Responsibilities

• Supervise and monitor operational activities for U.S. facilities during night shifts to ensure business continuity and service excellence.
• Coordinate with vendors and service providers to oversee maintenance and operational tasks, ensuring timely and high-quality completion.
• Address issues and emergencies promptly, communicate updates, and implement effective resolutions.
• Track, update, and close work orders in internal systems while maintaining detailed and accurate shift logs.
• Prepare comprehensive end-of-shift reports summarizing key events, completed tasks, and pending issues for smooth handover.
• Evaluate vendor performance against contractual terms, budget guidelines, and compliance requirements, including adherence to safety standards.
• Maintain clear, professional, and timely communication with internal teams, vendors, and stakeholders across various time zones.

Requirements

• Fluency in English with excellent verbal and written communication skills.
• Ability to work independently with minimal supervision in a remote environment.
• Strong problem-solving and decision-making skills, particularly under pressure.

Preferred Qualifications

• Bachelor’s degree in Operations Management, Business Administration, or a related field.
• Minimum of 2 years of experience in operations coordination, facilities management, or night shift operations.
• Familiarity with maintenance workflows, operational management systems, and safety compliance standards.
• Experience in customer support or client communication is highly welcomed.

021-35853669
career@level3bos.com