Senior Medical Omnichannel Strategic Excellence Director

Roche · United States

A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. US Medical, part of Genentech, is passionate about delivering on Our Promise to improve the lives of patients. We foster a culture of inclusivity, integrity, and creativity while boldly pursuing answers to the world’s most complex health challenges. To achieve this, Genentech has identified establishing world-class digital medical capabilities as a key priority. The Opportunity We are seeking a results-driven Medical Omnichannel Strategic Excellence Leader to drive a transformative shift in how US Medical engages customers. This leadership role will develop and implement cutting-edge omnichannel capabilities and cultivate a culture of digital excellence. As a strong matrix leader, you will drive behavioral change across US Medical (600+ employees) while compliantly collaborating closely across our Roche functions/partners. As a key leader on the Medical Business Activation cross-functional capability team, you set omnichannel capability priorities, ensuring the solutions built meet the needs of US Medical. Key Responsibilities Increase Medical Customer Engagement with Omnichannel: Significantly enhance the quality, relevance, and impact of our medical interactions with healthcare professionals (HCPs), patients, and other key stakeholders across all touchpoints through the creation and adoption of digital medical capabilities. Shape Future Medical Capabilities & Experience: Proactively identify future capability needs based on evolving medical priorities, setting a strategic activation roadmap to deliver an omnichannel customer experience that maximizes medical impact. Senior Matrix Leadership & Influence: Drive the cultural and operational transformation across Medical, ensuring widespread adoption and successful implementation of our omnichannel and digital strategies. You'll serve as the US Medical Omnichannel lead in all high-level, cross-functional priority-setting discussions. People Leader: manage a direct report and functional service provider team of embedded Medical leads responsible for implementing cross-portfolio & therapeutic area omnichannel programs/tactics and evolving digital capabilities. Who you are Qualifications & Experience

• 12+ years of relevant omnichannel strategy/execution
• Advanced Degree Required (Masters’ or higher: MS, MBA, PharmD, PhD or MD)
• Omnichannel Expert: Breadth of experience in omnichannel strategies, and advanced ability to define and measure successful engagement impact through digital approaches and innovative metrics.
• Market & Insights Mastery: Advanced ability to synthesize customer, TA, and market insights
• Cross-Functional Leadership: Proven ability to lead without authority and integrate cross-functional teams to deliver exceptional Customer Experience

• Experience in the Pharmaceutical / Biotech industry, leading large cross-functional teams to achieve strategic objectives and leading across multiple therapeutic areas.
• Medical Affairs or similar type experience in healthcare functions
• Healthcare Ecosystem Expert: Advanced knowledge of the US healthcare ecosystem, regulatory environment, and digital trends.